Founding Forward Deployed Engineer

Sphere, Inc.•San Francisco, CA

4d•Onsite

About The Position

As the Founding Forward Deployed Engineer at Sphere, you’ll embed directly with Sphere's most strategic customers to understand their cross-border business workflows, identify the highest-impact compliance challenges, and design and deliver custom solutions that make Sphere fit seamlessly into their operations. You won't just be executing a playbook, you'll be defining it as you go. Working directly with our Founder, Engineering team, and GTM teams, you'll define how Sphere shows up in customer environments and shape what the forward-deployed motion looks like as we scale. This is a rare opportunity to have an outsized influence on both the product and the customer experience. This role is ideal for engineers who thrive on owning problems end-to-end, from discovery to deployment, and who are energized by the challenge of translating intricate, jurisdiction-specific regulatory requirements into elegant, production-grade software. We're looking for someone who is as comfortable in a customer conversation as they are in a codebase, and who brings the same rigor to building internal processes as they do to solving customer problems.

Requirements

Experience in an FDE or customer-facing engineering role.
Experience executing and shipping bespoke customer features, end-to-end.
Ownership. Takes a problem from ambiguous to shipped without being told how, keeps the customer outcome in sight the whole way, and doesn't drop threads.
Relentlessly curious. You don't wait to be pointed at the answer - you go find it, and you know when to pull in someone who knows more than you.
Strong communication skills. We work at an extremely fast pace, so clear, concise communication is essential.
Customer obsession. You’re going to be talking to a lot of people in the finance realm (Controller, Heads of Finance, Heads of Tax). You need to like them and obsess over them.
Very strong attention to detail. When you work with numbers, this is a non-negotiable - it’s not enough to be 99% right.

Nice To Haves

Experience working with large volumes of transaction data. You’ll be getting very familiar with it!
Experience in Python and Django. Our core application backend and data pipeline services are built with Python and Django
Experience with React. Our entire front end is built in React.

Responsibilities

Onboard customers pre-contract, get accounts functional in Sphere
Navigate customer billing system integrations
Pull and interpret liability reports, help customers understand exposure
Guide clients through the complexity of understanding and managing their global tax liability
Guide customers through VAT ID collection, address hygiene, and regional compliance
Bridge between customer needs and the engineering roadmap
Be entrenched with the customer by ensuring Sphere is integral to all of the company’s revenue compliance needs
Research new compliance requirements (e-invoicing, input tax, etc.) end to end
Identify patterns across customers - what custom work is being requested repeatedly
Scope and write tight technical PRDs/proposals ready to hand to core engineering
Build custom features and integrations on top of the Sphere platform for key accounts
Identify custom builds that could be scaled and deployed across all customers as new features or products