Founding Customer Success Manager
About The Position
Beam is seeking a passionate and driven Customer Success Manager to support the company’s expansion into the United States with Beam Notes, an AI-powered tool designed to reduce administrative work for frontline workers. Working closely with the team and CEO, this high-impact, hands-on role will help establish the success of Beam’s initial US partnerships and build the foundation for long-term growth. The role focuses on helping US partners realize the value of Beam Notes through onboarding, implementation, training, product adoption, and project delivery. The Customer Success Manager will evaluate pilots, gather and analyze impact data, build relationships with stakeholders at all levels, and identify opportunities for account growth, renewals, and long-term contracts. They will also share customer insights to inform product development and go-to-market strategy, and help develop customer success processes and playbooks for the US market.
Requirements
- Exceptional relationship-building skills, including the ability to establish trust with people at all levels.
- Outstanding written and verbal communication skills, including the ability to explain complex ideas clearly and deliver engaging presentations.
- A proactive approach to identifying customer needs and improving the customer experience.
- Meticulous attention to detail and willingness to take a hands-on approach.
- Ability to thrive in a dynamic environment, work with ambiguity, and learn and adapt quickly.
- Genuine passion for making a positive difference in the frontline care sector.
- 2–4 years of experience in a high-growth, VC-backed startup.
Responsibilities
- Lead onboarding and implementation for new US partners, remotely and in person.
- Drive product adoption by gathering feedback, analyzing data, and running user training and feedback sessions.
- Build strong partnerships and deliver a high-quality customer experience for frontline workers and senior leaders.
- Lead pilot evaluations, gather benchmark data, and analyze Beam Notes’ impact.
- Communicate partnership impact through clear updates and reports.
- Identify account expansion opportunities, develop proposals, and work with leadership to secure long-term contracts, expansions, and renewals.
- Share customer feedback and key learnings to inform product development and the broader go-to-market strategy.
- Help build and refine customer success processes and playbooks for the US market.
Benefits
- Healthcare plan
- 401k
- Access to therapy, coaching, classes, and content through Oliva
- Financial well-being coach through Bippit
- 23 days of holiday, including 3 days over the Christmas period, plus US public holidays
- Eligible for a 6-week sabbatical after 3 years of service
- Enhanced parental leave
- $270 WellBeam budget for wellbeing and professional development activities
- Work-from-home equipment allowance of up to $400
- Free Calm meditation app subscription
- Competitive commission
- Competitive range of perks based on geography
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
