Founding AI Deployment Lead - US Market

Vocca•New York City, NY

14d•Hybrid

About The Position

Our team shared’s mission is deploy AI agents to transform how patients and doctors connect. We believe healthcare shouldn’t be defined by missed calls, endless waiting lines, and overwhelmed staff. Patients and professionals deserve better. Vocca builds AI voice agents that answer every call instantly, schedule and reschedule appointments, and free up staff to focus on what matters most: care. Already trusted by 3500+ providers, we’re transforming the patient–provider relationship, one call at a time. Want to shape the future of healthcare? Join us! Discover our company culture and values. Here is a product Demo. Meet the team. Article on our seed round of $5.5M. Context: Vocca builds AI voice agents that run the front desk for medical practices: answering calls, booking and rescheduling appointments, and freeing up staff to focus on care. We've validated strong product-market fit in France (600+ practices, 22x YoY growth), just raised a $25m round, and we're now scaling into the US from our New York office. Our founding AE is signing the first US logos. Today, no one owns what happens after the signature: configuring, deploying and making these customers successful. We're hiring a founding operator to own deployment end to end, start fully hands-on, then build and lead the US deployment team. You report directly to the CEO.

Requirements

6+ years in fast-scaling tech and have operated autonomously in a startup or scale-up (or founded one).
You don't need ramp-up or hand-holding.
You're deeply hands-on and technical: you think in systems and numbers, you've genuinely built and tinkered (config, integrations, automation, no-code), and you can own a product configuration end to end without an engineering team behind you.
Strong commercial energy: you can lead a room, you speak well, and you're credible with both a director and their IT.

Nice To Haves

Experience in healthcare or with EMRs.
You've managed people before.

Responsibilities

Deploy and implement clients (hands-on first)
Configure and bring signed accounts into production (setup, integrations, go-live), owning time-to-go-live and a high success rate.
Own the post-sale (« everything but sales »)
Success and account management on the first US accounts, so the AE stays focused on hunting.
Drive retention and satisfaction.
Build the playbook and the team
Write the US ops/implementation playbook, then hire, structure and manage the deployment team (~6-8 by end of 2027).
Close the product loop
Bring sharp, field-driven product feedback back to the product team.