Founder Concierge @ Rodeo Dunes
About The Position
The Founder Concierge supports the delivery of a highly personalized Founder experience at Rodeo Dunes, serving as a consistent on-site (when in season) resource for Founders throughout their visits and ongoing relationship with the property. This position assists with Founder reservations, trip planning, on-site hospitality, account and portal support, events, and ongoing follow-up. Working closely with the Founder Services and Reservations team, the Founder Concierge helps execute the day-to-day needs of the Founder program while building meaningful relationships with Founders and ensuring their needs are coordinated across the property. The ideal candidate is a warm, proactive hospitality professional who enjoys getting to know guests personally, anticipating needs, and creating memorable experiences.
Requirements
- Previous golf or hospitality experience preferred
- Strong interpersonal and communication skills
- Professional demeanor with a commitment to hospitality excellence
- Ability to work in a fast-paced, team-oriented environment
- Interest in growing within the golf industry and a startup resort setting
- Stand, walk, and remain active for extended periods (4–6+ hours)
- Communicate clearly in person and via radio
- Lift and carry up to 50 lbs regularly
- Operate golf carts and other light equipment safely
Responsibilities
- Serve as a primary day-to-day resource for Founder needs and requests
- Maintain a consistent on-site presence to welcome, engage with, and assist Founders
- Build relationships with Founders and become familiar with individual preferences and needs
- Conduct pre-arrival, on-site, and post-visit follow-up as appropriate
- Proactively identify opportunities to personalize and enhance the Founder experience
- Assist Founders with tee times, guest access, and reservation changes
- Coordinate Founder trip details, including golf, lodging, dining, transportation, and other needs
- Assist with future visit planning and help Founders book upcoming reservations while on property
- Assist with travel planning and coordination for other Sandborn destinations as appropriate
- Ensure special requests and important Founder details are communicated across departments
- Assist with Founder onboarding and Founder Portal education
- Help Founders understand and utilize Founder benefits, policies, events, and available resources
- Maintain accurate Founder profiles, preferences, visit history, and communication notes
- Assist with Founder account and billing questions and help coordinate resolution of discrepancies
- Support leaders with planning and executing Founder-only events and experiences
- Assist with registration, guest lists, reservations, communications, gifts, and event logistics
- Provide on-site hospitality during Founder events
- Support additional Founder programming and engagement initiatives throughout the year
- Coordinate with Reservations, Golf, F&B, Marketing, and other departments to fulfill Founder needs
- Communicate important Founder preferences, requests, and visit details to appropriate teams
- Assist leaders with other Founder initiatives and administrative needs
Benefits
- Comprehensive Benefits
- Paid Time Off
- Complimentary Golf
- Retail & Restaurant Discounts
- Uniform Allowance
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
