Foundation Pay Support Representative

Foundation Software•Strongsville, OH

6d•Onsite

About The Position

Foundation Software is seeking a full-time Software Support Representative for their Foundation Pay application. This role is based in Strongsville, Ohio, and requires a tech-savvy and analytical individual with strong critical thinking skills to provide exceptional customer service and ensure client satisfaction. As an onsite position, the representative will collaborate with the team in a fun and energetic environment. The company offers a competitive salary plus bonus.

Requirements

Proven ability to provide top-level support to customers and associates.
Excellent communication and critical thinking skills.
Superior organizational skills and the ability to work effectively as a team member.
Ability to independently address complex situations while following established protocols.
Working knowledge of Microsoft Word and Excel.
Detailed and accurate record-keeping skills.
Basic math skills.

Nice To Haves

Accounting skills are a plus.
Salesforce or other CRM software knowledge is a plus.
College Degree in related field a plus but not necessary.
In lieu of a degree, a comparable combination of education and experience may be considered.
Accounting or Payroll knowledge a plus but not necessary.

Responsibilities

Respond to client inquiries addressing issues, answering questions, or providing assistance on software use or implementation.
Spend 3-4 hours daily on the phone resolving client issues.
Track client issues using CRM software and document details accurately.
Collaborate with internal departments to report and address technical issues clients may be experiencing.
Maintain expertise in software, new modules, and relevant industry factors.
Adhere to all department and company standard operating procedures.
Project a professional and positive image as a company representative by providing thorough assistance to associates, clients, and third parties.
Perform other duties as assigned.