Foster Care Liaison - Care Navigator

Centene Corporation • Niles, IL

2d • $23 - $39 • Hybrid

About The Position

Develops, assesses, and coordinates care management activities based on member needs to provide quality, cost-effective healthcare outcomes. Develops or contributes to the development of a personalized care plan/service plan for members and educates members and their families/caregivers on services and benefit options available to improve health care access and receive appropriate high-quality care through advocacy and care coordination. This position combines remote work-from-home work with approximately 25% local travel for local Department of Children and Family Services (DCFS) and Child Welfare Contributing Agency (CWCA) office visits in northern Cook County. Foster Care Liaisons function in a unique, hybrid capacity that blends operational support, care coordination, stakeholder training, and community relations responsibilities. They serve as regional relationship managers, educators, problem-solvers, and ambassadors for YouthCare. The training schedule is Monday-Friday 8-5 pm and main schedule is Monday-Friday 8-4:30 pm or 8:30-5 pm CT (30 minute lunch) with some weekend events.

Requirements

• Bachelor's degree in Social Work, Nursing, Health Behavioral Science or equivalent experience.
• 2+ years of experience working within a social service agency and/or advocacy environment.
• Must reside in Illinois.

Nice To Haves

• Applicants who reside within Cook County, IL (especially those near Maywood, Hillside, Deerfield, Lincolnwood, Arlington Heights, Evanston, Niles, Elmhurst).

Responsibilities

• Evaluates the needs of the member, barriers to care, the resources available, and recommends and facilitates the plan for the best outcome
• Develops or contributes to the development of a personalized care plan/service ongoing care plans/service plans and works to identify providers, specialists, and/or community resources needed for care
• Provides psychosocial and resource support to members/caregivers, and care managers to access local resources or services such as: employment, education, housing, food, participant direction, independent living, justice, foster care) based on service assessment and plans
• Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure identified care or services are accessible to members in a timely manner
• May monitor progress towards care plans/service plans goals and/or member status or change in condition, and collaborates with healthcare providers for care plan/service plan revision or address identified member needs, refer to care management for further evaluation as appropriate
• Collects, documents, and maintains all member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators
• May perform on-site visits to assess member’s needs and collaborate with providers or resources, as appropriate
• May provide education to care manager and/or members and their families/caregivers on procedures, healthcare provider instructions, care options, referrals, and healthcare benefits
• Other duties or responsibilities as assigned by people leader to meet the member and/or business needs
• Performs other duties as assigned.
• Complies with all policies and standards.

Benefits

• competitive pay
• health insurance
• 401K
• stock purchase plans
• tuition reimbursement
• paid time off plus holidays
• a flexible approach to work with remote, hybrid, field or office work schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level