Foster Care Case Manager
About The Position
StepStone Family & Youth Services provides trauma-informed, youth-centered services to children and families involved in foster care. The Foster Care Case Manager supports children, youth, and foster families through individualized case management, advocacy, and service coordination intended to promote safety, stability, permanency, and well-being. The role calls for a compassionate professional who builds relationships, advocates for youth, and works collaboratively with families and service providers using trauma-informed, strengths-based, and family-centered practices. The position coordinates and monitors services, develops individualized case plans, conducts regular visits, maintains timely and accurate documentation, and supports placement stability. It collaborates with foster parents, biological families, schools, referral agencies, community providers, and multidisciplinary treatment teams to connect youth with resources and support. The responsibilities listed also cover referral intake and screening, case proposals and pre-admission paperwork, coordination with payers and referral sources, monitoring referral activity, and compliance with company policies and regulatory requirements.
Requirements
- Bachelor's degree in a human services field or nursing field.
- Valid driver's license.
- Two years of experience in case management or a related discipline.
- Ability to communicate verbally and in writing.
Responsibilities
- Respond to calls from referral sources and potential clients, identify client needs, and consult with the Director of Clinical Management about the Company's ability to meet them.
- Complete viable referrals by arranging and conducting pre-screening assessments, preparing reports and case proposals, and completing related pre-admission paperwork.
- Obtain payment authorizations and coordinate the availability of an appropriate treatment team.
- Oversee, direct, and supervise field staff assisting with the pre-screening process.
- Access relevant national, state, and company account information, including contract terms and prior payer agreements.
- Consult with third-party representatives about benefit coverage, client financial responsibility, service authorization, and reimbursement procedures.
- Present Company services, explain potential reimbursement options, and negotiate reimbursement levels with third-party payers.
- Notify referral sources of case acceptance and provide information about the clinical team responsible for the client's case.
- Maintain knowledge of Company services and resources and services available in the community.
- Help identify alternative community service sources when Company solutions are not appropriate or available.
- Maintain relationships with referral sources and payer case managers, seek referrals as appropriate, and record call outcomes.
- Keep the SAR informed, monitor referral-source satisfaction, track and report conversion ratios, and provide summary reports to management when requested.
- Implement and maintain operational processes with up-line management to support compliance with Company policies, requirements, and regulatory mandates.
- Participate in the Company's HIPAA privacy practices and Business Ethics and Compliance programs.
- Participate in quarterly growth-planning activities, including discussions about staffing and recruitment needs.
- Participate in special projects and perform other assigned duties.
- Coordinate and monitor services, develop individualized case plans, conduct regular visits, maintain timely and accurate documentation, and support placement stability.
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What This Job Offers
Job Type
Full-time
