Foster Care Case Manager

StepStone Family & Youth Services•Murfreesboro, TN

1d•$21 - $22

About The Position

We are seeking a compassionate and dedicated Foster Care Case Manager who places trauma informed care at the center of their practice and is committed to making a meaningful difference in the lives of children and families involved in the foster care system. This role is ideal for a professional who understands the profound impact of trauma, loss, and disrupted attachment, and is passionate about supporting youth in environments that promote safety, trust, healing, and resilience. The Foster Care Case Manager plays a vital role in supporting children, foster families, and biological families as they navigate complex emotional and behavioral needs. Through consistent engagement, individualized treatment planning, and ongoing support, this role ensures care is strengths based, culturally responsive, and centered on each child’s unique experiences and voice. In this role, you will collaborate closely with foster parents, families, and community partners to coordinate services, support reunification efforts, and advocate for each child’s overall wellbeing. You will also help guide foster families in creating stable, nurturing environments where children can heal and grow.

Requirements

Bachelor's degree in a human services field or nursing field.
Valid driver's license.
Must have two years of experience with case management or related discipline
Must be able to communicate both verbally and in writing.

Responsibilities

Receives/responds to incoming calls from referral sources/potential clients and exchanges information to identify the clients' needs and consults with Director of Clinical Management to determine the Company's ability to meet them.
Completes all viable referrals by setting up and carrying out pre-screening assessments, completion of pre-screening reports, and preparation of case proposals and other related pre-admission paperwork (i.e., obtains authorization for payment, coordinates availability of an appropriate treatment team).
Oversees, directs and supervises field staff assigned in assisting with pre-screening process.
Accesses national/state/company account information, including the account names and terms of contracts or other past payer agreements, as appropriate.
Consults with third party representatives regarding client benefit coverage, client financial responsibility, company service authorization and specific reimbursement procedures. Presents company’s services, interprets potential reimbursement options and negotiates reimbursement levels with third party payer.
Contacts referral sources to advise them of case acceptance and provides information on the clinical team responsible for client's case.
Develops/maintains a working knowledge of all services/resources provided by the Company and services available within the community. Assists in identifying alternative community service sources when company solutions are not appropriate or available.
Maintains relationships with standard referral sources and payer case managers. Contacts identified referral sources and seeks referrals as appropriate. Records outcome of calls and keeps the SAR informed.
Monitors/tracks referral sources' satisfaction levels, tracks/reports on conversion ratios and provides summary reports to management at requested intervals.
Implements/maintains, with the up line management, operational processes to ensure compliance with Company policies, requirements and regulatory mandates.
Adheres to and participates in Company’s mandatory HIPAA privacy program/practices and Business Ethics and Compliance programs.
Participates in quarterly growth planning meetings/activities including discussions around staffing and recruitment needs.
Participates in special projects and performs other duties as assigned.