Foster Care Case Manager Supervisor

Presbyterian Childrens Homes and Services•Joplin, MO

8d•$55,000 - $60,000•Hybrid

About The Position

We are committed to supporting at-risk children and families, providing them with tools and resources to help prevent child abuse, neglect, and abandonment. As a Christian agency, we believe in living our mission by providing Christ-centered care and support to children and families in need. Presbyterian Children’s Homes and Services (PCHAS) operates 12 programs in 39 locations, serving nearly 4,500 children and families annually. Our approach, "The PCHAS Way," emphasizes being strength-focused, family-centered, and goal-driven with every client. This role is responsible for supervising the Foster Care Case Management (FCCM) Team and assisting with the development, implementation, and maintenance of treatment, care, and the Wraparound philosophy for children and families in the foster care program. The Supervisor oversees case management for children assigned to PCHAS within their region, promoting effective utilization of support services to achieve permanency for children and families. The FCCM Supervisor provides guidance, support, and conducts performance evaluations for up to seven (7) Foster Care Case Managers (CMs) or six (6) CMs and a Lead Case Manager.

Requirements

Shall possess or be currently enrolled in a master’s degree in social work, psychology, counseling, education, criminal justice, or a related human services field.
Minimum of one (1) year of supervisory experience.
Minimum of three (3) years of experience providing Wraparound services, community-based services, and/or case management services.
Good knowledge of Wraparound services.
Good knowledge of Missouri State Children’s Division practices.
Good knowledge of Missouri Department of Social Services funding streams.
Good knowledge of Missouri service systems.
Experience in program development.
Understanding of administrative issues.
Must hold a valid driver’s license.
Must have and maintain a risk-free driving record.
Must be willing to undergo initial and periodic child abuse/neglect, criminal history, sexual offender, and childcare/elder care disqualification list screenings.
As requested, must submit fingerprints for review by the state of your employment and Federal Bureau of Investigation (FBI).
Must undergo a pre-employment drug screen.
Must undergo a pre-employment physical with the results showing no evidence of communicable disease.

Nice To Haves

Represents Presbyterian Children’s Homes and Services (PCHAS) to the professional community.
Strong verbal and written communication skills.
Ability to represent the agency well.
Builds and maintains positive community relationships with Children’s Division personnel, placement and treatment providers, schools, and agency partners.
Builds and maintains rapport with children, parents, and families; actively managing and resolving conflicts.
Excellent time management, organization, planning, and assertive communication skills.
Works a flexible schedule, as approved by the Regional Director, to be available at varying times to meet the needs of the family (often outside of normal working hours).
Strong leadership and interpersonal skills.
Ability to use big picture thinking to plan and problem solve.
Personal maturity is an important attribute.

Responsibilities

Follows all contractual and agency policies, procedures, and seamless delivery of services to children and their families.
Promotes contract compliance to the FCCM Team and ensures Case Managers (CMs) fulfill contract standards and requirements.
Assists with documentation audits to ensure compliance, accuracy, and best practice.
Assigns new referrals to CMs.
Provides oversight of full case management services to children and their families in the MO foster and adoptive care system from the time of assignment until case closure or transfer.
Maintains a focus on overall treatment of children and families, including the Wraparound Process, Signs of Safety and 5 Domains of Wellbeing, behavioral management interventions, and moving children to permanency while maintaining them in a safe, least restrictive, stable setting.
Responsible for maintaining specified average costs of care for all assigned clients, ensuring CMs stay within budget.
Ensures authorizations are entered on a monthly basis by CMs and approves authorizations and check requests regularly.
Reviews overhead costs of team and makes spending decisions based on available funding.
Provides supervision for CMs, including weekly individual supervision for newer CMs and a minimum of once per month for experienced CMs.
Facilitates twice monthly team meetings and keeps the team informed of goals, objectives, policies, accomplishments, and issues.
Provides professional development opportunities to the team.
Ensures CM compliance of data entry, including documentation of all activities, in FACES (state online database system) and CSWIS (consortium online database system) in a timely and accurate manner.
Plans, arranges, and/or provides crisis intervention services as needed.
Informs FCCM Team of consortium and agency goals and objectives and upholds individual strengths and accomplishments.
Provides learning opportunities for Foster Care Case Managers through discussion, modeling, and professional development strategies.
Maintains confidentiality and HIPAA standards for all assigned clients and families.
Must be able to operate computer using agency approved software programs, and other office machines such as copier, calculator, telephone, etc.
Must have the ability to navigate multiple data entry systems.
Working knowledge of risk management strategies and decision making that is legally and ethically sound.
Must be able to analyze many variables and choose the most effective course of intervention at any given point in time.
Must handle novel and diverse work problems on a daily basis.
Must be able to resolve problems, handle conflict and make effective decisions under pressure.
Must have a long attention span in order to listen to people, perceive the real problems and bring issues to a successful conclusion.
Must have the ability to work with people from various ethnic groups in a culturally competent manner.

Benefits

$2,000 Hiring Bonus
Competitive salaries
Flex work schedules
Paid time off
Medical insurance options
Dental insurance options
Vision insurance options
Voluntary life insurance options
Paid holidays
Generous retirement plan (agency matches employee 200% up to a 3% retirement contribution after one year of service and working 1,000 hours)