Forward Deployed Strategist (NYC)

Hyro•New York, NY

2h•$110,000 - $170,000•Hybrid

About The Position

Hyro, a leader in Responsible AI Agents for Healthcare, helps health systems automate workflows and conversations across various platforms like call centers, websites, SMS, and mobile apps. Their AI agents are HIPAA-compliant, quick to deploy, easy to maintain, and scalable, leading to better patient outcomes and revenue insights. The company is seeking a Forward Deployed Strategist to join their new FDS team. This role involves embedding with strategic health-system accounts to drive adoption of Hyro's AI agents, acting as a trusted advisor, and connecting product capabilities with business value from post-sales through expansion. The strategist will help define this new function from the ground up, acting as a product thinker and customer advocate.

Requirements

5+ years of experience in a customer-facing role such as product management, pre-sales / solutions engineering, or technical consulting, ideally with direct experience serving healthcare or health-system customers in the US market.
Strong understanding of enterprise AI systems, APIs, cloud technologies, or deployment architectures.
Product-minded, with the ability to articulate why a specific capability matters to a specific user and their workflow.
Excellent communication and stakeholder-management skills, with a track record of building trust quickly and moving stakeholders from interest to action.
Comfortable with ambiguity and motivated by building a new function rather than following an established playbook.
Willingness to travel to client sites regularly.
Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

Experience at a healthtech or health-system-facing company
Experience with ML / AI / NLU technologies and products

Responsibilities

Serve as the dedicated, embedded point of contact for strategic health-system accounts.
Own the client's adoption journey, driving expansion of Hyro's responsible AI Agents from the core package into additional capabilities, with no formal sales quota.
Project confidence as a trusted advisor for customers as well as internal stakeholders such as Engineering, Product Management, Engagement managers, Sales, and more.
Advise clients on best practices, understanding the client's goals and prescribing the best approach to achieve those goals.
Build and deliver compelling product demos and training sessions that rally client stakeholders, from frontline staff to C-suite executives, around new capabilities.
Translate customer requirements into deployment strategies and implementation plans.
Help define the playbook for this brand-new function at Hyro as one of the first people in the role.