Forward Deployed Software Engineer

Mecka • New York, NY

3d • $155,000 - $190,000

About The Position

Mecka AI is building the data infrastructure layer for robotics and embodied AI. We design and operate global systems for data capture, data labeling, and hardware-enabled workflows used by leading AI labs and robotics companies to train and validate humanoid and embodied AI systems. We work closely with frontier robotics teams to bridge real-world data, simulation, learning-based systems, and deployed hardware.

Requirements

• Technical depth sufficient to earn credibility directly with a sophisticated customer's engineering team — not a demo-only or slide-based technical presence.
• Direct, hands-on experience owning a customer or partner relationship end-to-end, not just supporting one from behind a ticket queue.
• High agency and a strong generalist bent — comfortable moving across data, delivery process, and whatever else the problem needs, taking on problems beyond your defined scope without waiting to be asked.

Nice To Haves

• Startup experience, ideally as a founding or early engineer.
• A track record of improving how a team delivers, not just delivering yourself.

Responsibilities

• Be the technical point of contact for a set of customers, credible enough to sit across from their engineering team and be trusted immediately.
• Understand what each customer is trying to accomplish, determine what data or delivery they need, and own how we build and ship it.
• Hold a strong customer support and SLA bar — respond fast, communicate clearly, close the loop on every delivery.
• Own the full delivery process end to end, not just your own piece of it, and find what's slow, fragile, or manual.
• Turn what you learn on one customer into durable improvements — tooling, process, standards — that make the next delivery faster and more reliable.
• Work directly with engineering, data, and operations teams to unblock delivery and escalate what needs to change upstream.
• Bring outside-in judgment back to the product and delivery systems — you're often the first to see where they break under real customer conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed