Forward Deployed Product Manager

Salesforce•Seattle, WA

About The Position

The Forward Deployed Product Manager sits at the intersection of customer engagement and platform innovation. This role is responsible for designing, implementing, and optimizing automated business process solutions ("Blueprints") using Agentforce platform capabilities while also owning the roadmap and feature lifecycle for scalable process solutions that drive measurable customer value. You will partner closely with customer-facing teams, AI agents, engineering, and design to transform manual, fragmented workflows into automated solutions. You are customer-obsessed, execution-focused, and passionate about solving big problems with creative solutions at speed and quality.

Requirements

8+ years of experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting
Experience building external-facing products in enterprise B2B SaaS environments
Strong understanding of business workflow mapping, process modeling, and process improvement methodologies
Proven experience translating business requirements into structured automated workflows or solutions
Hands-on technical experience with automation tools, workflow builders, AI prompting, or low/no-code platforms
Excellent spoken and written communication with ability to present complex ideas clearly to both technical and non-technical audiences
Proven ability to collaborate with virtual and global cross-functional teams including engineering, design, and customer success
Rigor and consistency in managing product backlogs and executing delivery

Nice To Haves

Experience in SaaS, AI automation, supply chain operations, contact center operations, or customer experience technology
Experience with prompt design or agent-based automation solutions
Familiarity with the Salesforce platform ecosystem (e.g., APIs, platform services)
Experience with network effects and cold start strategies
Familiarity with feature prioritization and product feedback processes
Lean, Six Sigma, or related process improvement certification
A related technical degree

Responsibilities

Own the roadmap for process blueprints and automation solutions, balancing strategic direction with foundational execution needs
Own the feature lifecycle for specific components from discovery through launch and iteration
Identify operational inefficiencies, manual processes, and automation opportunities across customer and internal workflows
Partner with customer-facing team leaders to map and analyze customer requirements for new solutions
Build solution blueprints and workflow automations using current platform features
Work directly with AI agents and prompting tools to design automated, enterprise-grade solutions
Validate, test, and iterate blueprints for accuracy, consistency, and performance
Translate high-level strategic goals and customer requirements into clear Product Requirement Documents (PRDs), user stories, and technical acceptance criteria
Manage the product backlog, prioritize sprints, and drive consistent delivery using Agile methodologies
Document solution architecture, demonstrations, and implementation guidelines
Conduct user interviews and quantitative analysis to deeply understand customer pain points and identify product opportunities
Act as the voice of the customer within the development process
Partner with Engineering and Design (UX/UI) to ensure technical feasibility and intuitive user experiences
Provide structured, detailed feedback to Product Managers regarding feature gaps and enhancements needed to support scalability
Support rollout and enablement of blueprint solutions across teams and customers