Forward Deployed Product Manager

Probably Genetic•San Francisco, CA

4d•$155,000 - $195,000•Hybrid

About The Position

Probably Genetic is seeking a Forward Deployed Product Manager to lead a new product end to end, owning both the vision and strategy that will guide its growth. This role will also own the full post-sale relationship for key biopharma accounts, serving as the primary point of contact and consolidating customer requests, feedback, and patterns into a clear product roadmap. The successful candidate will turn raw data into compelling insight packages for customer stakeholders, run a regular cadence of check-ins to surface opportunities and flag risks early, and serve as the internal voice of the customer as they partner with BD and engineering to prioritize improvements. The company is a tight-knit group of hard-working, ambitious problem solvers united by a mission greater than themselves, developing cutting-edge solutions in healthcare with a packed roadmap of innovations in bioinformatics, AI, and drug development. They have raised multiple rounds of funding from top investors and offer competitive salaries, comprehensive benefits, and meaningful early-stage equity.

Requirements

5+ years of experience in customer success, solutions, forward-deployed engineering, product management, or a related client-facing role - ideally in a biopharma, healthtech, or data-driven B2B environment
Demonstrated ability to independently manage senior stakeholder relationships at large organizations, including running proactive account cadences and handling escalations
Strong data fluency - comfortable working in spreadsheets and ideally with SQL or Python to pull, clean, and package insights without heavy analytical support
Excellent written and verbal communication skills, with a track record of producing polished customer-facing deliverables including decks, dashboards and insight summaries
AI native - you use AI tools as a core part of your workflow and are comfortable vibe coding lightweight solutions without engineering support
Experience translating customer feedback into product requirements and working alongside engineering to deliver improvements
A good person. Empathy is key
Patient-focused and motivated to have a lasting, positive impact on humanity
Comfortable in a fast-paced, often ambiguous environment with rapid change
Action-oriented and excited to build a company from the ground up

Nice To Haves

Familiarity with rare disease, genetics, or the biopharma drug development lifecycle
Experience with patient-facing or healthcare data platforms
Formal product management experience or ownership of a customer-facing platform or tool

Responsibilities

Lead a new product line end to end, owning both the vision and strategy that will guide its growth
Build and maintain a consolidated backlog of customer requests, feedback, and complaints across all accounts, identifying patterns and translating them into actionable product feature requests and roadmap
Prepare and deliver polished, data-driven insight packages and presentations for customer stakeholders by turning raw data into clear, compelling narratives
Own the full post-sale customer relationship for key biopharma accounts, serving as key point of contact, ensuring every customer receives a consistent, high-quality experience
Establish and run a regular cadence of customer check-ins, proactively surfacing insights and flagging risks before they become issues
Partner closely with the BD and engineering teams to scope and prioritize customer-informed improvements, and serve as the internal voice of the customer
Support ownership of the customer-facing product and related customer-facing tooling, contributing to product management and roadmap decisions
Build lightweight AI-assisted tools and automations to streamline customer reporting and reduce manual effort over time
Collaborate with leadership on account strategy, renewal planning, and expansion opportunities across the biopharma and insurance customer portfolio