Forward-Deployed Lawyer, Engineer, or Ops

Sandstone•New York City, NY

2d•Hybrid

About The Position

Sandstone is seeking a Forward-Deployed Lawyer, Engineer, or Ops Leader to act as the primary point of contact for a group of in-house legal teams after they have purchased Sandstone's platform. This role is responsible for managing relationships from the initial onboarding phase through to adoption, expansion, and renewal. It is not a sales position, but rather focuses on systems and outcomes, ensuring client readiness translates into strong adoption, retention, and expansion. The individual will be a builder, responsible for designing programs, defining standards, and working directly with in-house legal teams to guarantee their early success and long-term scalability.

Requirements

5+ years of experience as an Forward Deployed Engineer, Full Stack Engineer, Customer Success Lead, or a related role within a high-growth B2B SaaS environment, ideally in LegalTech.
Comfortable owning senior stakeholder relationships, driving adoption, and delivering commercial outcomes in a fast-moving setting.
Understanding of how legal teams think, work, and struggle, with a motivation to help them level up through technology.

Nice To Haves

Experience from the world of law, with a desire to improve existing processes.
Experience starting a career at a top-tier law firm.
Experience working inside a corporate legal team grappling with complex operational challenges.
Experience challenging the status quo through legal technology or entrepreneurial ventures.

Responsibilities

Own a portfolio of accounts, establishing a strong foundation for long-term adoption and clear, measurable client outcomes from day one.
Drive sustained product adoption through structured enablement programs, tailored success plans, regular engagement, and proactive usage optimization.
Act as a trusted strategic advisor to legal and operational leaders—aligning Sandstone to client goals, uncovering new use cases, and helping teams re-imagine how legal work gets done.
Identify and drive commercial opportunities, partnering cross-functionally to support renewals and expansion.
Monitor customer health using quantitative and qualitative metrics to proactively mitigate churn risk and drive retention.
Collaborate closely with Product, Engineering, Legal Engineering, and Marketing to translate customer feedback into actionable insights that shape our roadmap, messaging, and go-to-market strategy.
Design, refine, and operationalize Sandstone's engagement playbook at scale.