Senior/Principal Forward Deployed Engineer (FDE)
About The Position
Workday’s Forward Deployed Engineering team works across Product, Engineering, and customer execution for Agent Factory, Sana, Products, and the Developer Platform. The team deploys into active customer engagements to resolve technical friction, debug complex configurations, and build lightweight integrations. It also turns field insights and recurring customer challenges into scalable product capabilities. As a Senior or Principal Forward Deployed Engineer, you will combine hands-on software development with customer technical strategy, taking on complex and ambiguous enterprise engagements. You will partner with customers, often senior executives, to architect, deploy, debug, and optimize Workday AI agents and developer platform solutions in live environments. Working across the deployment lifecycle with AI Deployment Architects, Product Managers, and Workday Services leads, you will also influence the FDE practice’s technical direction and mentor other engineers.
Requirements
- Senior: 7 or more years of experience in Forward Deployed Engineering, Solutions Engineering, Technical Consulting, or Software Development.
- Principal: 10 or more years of experience in Forward Deployed Engineering, Solutions Engineering, Technical Consulting, or Software Development.
- Hands-on coding and debugging skills, such as Python or Java, and knowledge of REST APIs, object-oriented design, and integration patterns.
- For Principal candidates, knowledge of system architecture is also specified.
- Knowledge of Workday, including business processes, security and permissions, tenant configuration, integrations, and how customers implement and govern Workday.
- Willingness and ability to travel up to 20% to customer sites as needed.
Responsibilities
- Architect, deploy, configure, and debug AI agents and integrations in complex live enterprise tenant environments, including engagements without established precedents.
- Lead technical discovery with customer leaders and translate ambiguous business requirements into product configurations, proofs of concept, and integration specifications.
- Synthesize field telemetry, edge-case failures, and recurring customer friction into insights that shape the product roadmap and engineering backlog.
- Identify patterns across engagements and lead efforts to turn custom fixes into standardized, automated, out-of-the-box product capabilities.
- Advise Workday Services leads, AI Deployment Architects, Account Teams, and customer executives, keeping engagements focused on core product strength.
- Lead strategically important or technically complex engagements end-to-end, from kickoff through graduation within standard six-month deployment cycles.
- Coach other Forward Deployed Engineers on technical approaches and customer engagement.
Benefits
- May be eligible for the Workday Bonus Plan or a role-specific commission/bonus.
- May be eligible for annual refresh stock grants.
- Flexible work arrangement combining in-person time with remote work.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
