Forward Deployed Engineer (US Based)

Duvo Inc

5d•Hybrid

About The Position

Forward Deployed Engineers (FDEs) are responsible for bringing AI to life within Duvo's customer environments. This role involves mapping customer workflows on the Duvo platform, improving underlying processes, and developing running agents that deliver tangible business impact. FDEs manage the entire customer outcome and relationship lifecycle, from scoping and building to debugging, handover, and expansion. While not writing core product, FDEs will develop integration scripts, agent configurations, data transformations, and prototypes to ensure agents function effectively with customer systems. The role requires significant time spent within customer technology stacks and teams, focusing on the intersection of AI, process, and customer needs. This position is primarily onsite or hybrid, involving substantial travel to client locations.

Requirements

5+ years in roles where you've shipped against real customer environments
Experience building, deploying, or operating AI and agentic systems in customer-facing settings
Hands-on with modern AI tooling: LLMs, agent frameworks, prompt engineering, evals, MCP, retrieval
Strong systems thinking and engineering judgment
Process design instinct. You can spot waste, redundancy, and bad handoffs and propose something better
Comfortable in code-adjacent territory: SQL, Python or JS scripting, APIs, JSON, webhooks, light data work
Able to lead a working session, manage a stakeholder, push back on bad scope, and explain trade-offs without hiding behind jargon
Fluent English
Bias to ship
Comfortable with ambiguity, half-built systems, and changing requirements
Low ego, high standards
Customer-obsessed. You build trust by being useful, not by being polished
Commercially aware and able to help customers believe in what you're building
Honest about what's working and what isn't

Nice To Haves

Familiarity with ERPs and enterprise stacks is a plus
Retail, e-commerce, or CPG background is a strong plus
Fluency in any operational domain (supply chain, procurement, category management, merchandising, finance ops, supplier management, warehousing) helps you ramp faster on customer accounts
Additional European languages are a plus

Responsibilities

Embed with customers from kickoff through go-live and beyond
Map customer workflows directly on the Duvo platform and decide what's worth automating, what's worth fixing first, and what's blocked
Improve the underlying processes where it matters. Don't automate broken flows, redesign them
Translate business logic into agent behavior: actions, decision rules, exception paths, fallbacks
Configure and ship agents against real customer systems (ERPs, portals, spreadsheets, email, custom tools)
Write integration code, scripts, and prototypes when the situation calls for it
Debug live agents in production environments and iterate quickly
Build and own the working relationship with customer stakeholders, from operators to sponsors
Run working sessions, hold your own with technical counterparts, and earn the right to push back
Make AI real for the customer. Move them from pilot energy to measurable business outcomes
Capture reusable patterns, templates, and runbooks so the next deployment is faster
Send recurring workflow patterns back to Product and Engineering as real signal