Forward Deployed Engineer (FDE)

Blaxel • San Francisco, CA

1d • Hybrid

About The Position

We're looking for a world-class Forward Deployed Engineer to help strategic customers deploy Blaxel in real production environments. You will work directly with customer teams, founders, and Blaxel's Product & Engineering teams to turn ambiguous requirements into working systems: integrations, deployment plans, debugging workflows, runbooks, examples, and product fixes. This is a hands-on engineering role with direct customer ownership. Some days you'll be onsite at customer’s office mapping a customer's architecture and success criteria. Other days you'll be deep in code debugging an agent deployment, agent-LLM networking behavior, or sandbox runtime issues. The best person for this role can build trust in a room, then earn it again by shipping the solution.

Requirements

• Strong proficiency in TypeScript/Node or Python. Experience with Go, Rust, or systems-level engineering is a plus.
• Experience building and shipping production software, ideally in backend, infrastructure, cloud, developer platform, or AI product environments.
• Comfort with APIs, Docker, Kubernetes or similar orchestration, AWS/GCP/Azure, Linux, networking fundamentals, and CI/CD.
• Customer-obsessed builder: You enjoy working directly with users and shipping solutions that solve real problems while ensuring retained success for the Blaxel product.
• Strong engineer: You can write production code, navigate unfamiliar codebases quickly, and make pragmatic technical tradeoffs.
• Systems generalist: You are comfortable moving between APIs, cloud infrastructure, containers, networking, observability, and application logic.
• Fast in ambiguity: You can turn incomplete context into a concrete plan, then iterate as you learn.
• Excellent communicator: You can explain tradeoffs clearly, align stakeholders, and keep momentum during tense debugging sessions.
• High ownership: You don't stop at diagnosis. You drive problems through implementation, validation, documentation, and follow-up.

Nice To Haves

• Useful context includes agent frameworks, sandboxes, LLM applications, model-provider routing, eval workflows, vector databases, workflow orchestration, SSO/RBAC, security reviews, private networking, or compliance constraints.
• Prior forward-deployed, solutions, platform, customer engineering, founding engineer, or high-context consulting experience is helpful but not required.

Responsibilities

• Working side by side with our customers and interacting closely with Blaxel’s Product & Engineering teams, you’ll own the technical path from customer issues to successful deployment.
• Lead end-to-end technical discovery & implementation for strategic customer deployments.
• Engage directly with customer stakeholders (from engineering teams to executives) to understand their issues, architecture constraints and success criteria.
• Build on Blaxel platform APIs, SDKs, sandboxes, CI/CD systems, observability tools, as well as customer infrastructure.
• Ensure customer success and retention by improving their workloads reliability, performance, cost, and operational visibility.
• Bring customer learnings back into product and engineering with enough technical detail to shape roadmap decisions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed