Forward Deployed Engineer

IFS•Itasca, IL

6d•Hybrid

About The Position

As a Forward Deployed Engineer, you’ll work directly with IFS Acquired organizations to deliver custom, production-ready AI solutions that solve real-world problems. You’ll lead the design and deployment of intelligent agents across business workflows—owning everything from discovery and prototyping to configuration, testing, and launch. This is a fast-paced, hands-on role that combines engineering, customer collaboration, and applied AI. You will serve as a critical link between our product and the customer’s needs—ensuring rapid value delivery and laying the foundation for long-term success.

Requirements

2–5 years of experience in a software engineering, solutions engineering, or ML deployment role
Proficiency in Python and working knowledge of AI/ML frameworks (e.g. OpenAI, Hugging Face, LangChain, Pinecone, Weaviate, etc.)
Familiarity with building LLM applications, RAG systems, or conversational AI workflows
Experience integrating with enterprise systems via APIs or middleware (e.g. Salesforce, ServiceNow, SAP, Oracle)
Ability to translate business problems into technical solutions—and deliver them fast
Strong interpersonal skills; you’re just as comfortable on a whiteboard with a customer as you are in code
Bias toward action, ownership, and continuous learning in dynamic environments

Nice To Haves

Background in SaaS, customer experience, support operations, or manufacturing systems
Experience deploying AI in mission-critical environments
Prior work with enterprise AI platforms or multi-agent orchestration

Responsibilities

Partner with acquired companies to scope and implement AI Agent use cases across complex workflows
Tune agent behavior and logic to deliver measurable outcomes (e.g., lower costs, increase in efficiency, fewer errors)
Troubleshoot deployments and iterate quickly to ensure performance, accuracy, and user adoption
Document technical decisions and hand off stable deployments