Forward Deployed Engineer - USA West Coast

Tsuga • USA - West Coast,

3d • Remote

About The Position

We are looking for a Forward Deployed Engineer to join our team, with the possibility of hiring candidates from anywhere on the west coast of the USA through an employer of record contract, provided they are fluent or native English speakers. This role is open to candidates who may not meet 100% of the requirements but are strong fits. The company has recently raised $35M in Series A funding, indicating a period of strong growth. The Forward Deployed Engineer will join a team of 5 FDEs and 2 Product Managers, reporting to the Head of Product. The role emphasizes close collaboration between Product Managers and FDEs to deliver value quickly, ensuring bugs are fixed rapidly, feature requests are addressed promptly, and ambitious capabilities are shipped efficiently. As this is a hybrid technical and client-facing role, the engineer will be expected to build excellent relationships with the Sales team and serve as the technical voice of the customer to secure new business.

Requirements

• 3+ years in a Sales Engineer, Solutions Architect, DevOps, SRE or former software engineer role, in a SaaS or observability-focused environment.
• Spanish speaking fluently
• Strong understanding of cloud-native infrastructure, microservices, and monitoring/telemetry tools (e.g. Prometheus, OpenTelemetry, Grafana, Datadog, or Splunk).
• Knowledge of container orchestration (Kubernetes)
• Ability to develop your own internal tooling when necessary to help customers succeed technically (using AI is sufficient).
• Proven ability to explain complex technical concepts to both technical and non-technical audiences.
• Sense of service: you sincerely care about the customer's satisfaction and usage of the product.
• Excellent communication, presentation, and stakeholder management skills.
• Comfort in fast-paced sales cycles and ability to adapt to customer-specific use cases.

Responsibilities

• Create strong relationships with Account Executives to drive the pre-sales process: discovery, demos, solution design, POCs and support.
• Help the Sales team size deals of prospects during the POC phase, based on the volume of data to be processed.
• Translate complex observability challenges into compelling technical solutions using Tsuga.
• Deliver engaging, hands-on demonstrations that address customer pain points around logging, metrics, tracing, and alerting.
• Provide technical guidance on integrations with OpenTelemetry (OTel), cloud infrastructure (AWS, GCP, Azure), Kubernetes, and CI/CD pipelines.
• Serve as a bridge between customer needs and the product team, being reactive and addressing small issues during the POC phase.
• Respond to RFPs, and support technical evaluations and procurement processes.

Benefits

• Experience a strong growth period as the company has raised $35M in Series A.
• Opportunity to join an international team that meets quarterly in France.
• Work in a fast-paced startup environment that values ownership and quick feedback.
• Focus on problem-solving and continuous improvement.
• Collaborative environment where colleagues' knowledge is leveraged.
• Customer-obsessed culture with direct impact on product usage.
• Leverage AI to solve hard problems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed