Forward Deployed Engineer (FDE)

Raindrop • San Francisco, CA

1d • Onsite

About The Position

Raindrop is a monitoring platform for AI agents that helps engineering teams detect silent failures in production, investigate their causes, and prevent regressions. Its platform monitors production data, identifies issues and topics, and uses custom models to understand how products are used. Raindrop 2.0 also supports self-healing agents, where a coding agent can fix an issue and turn the fix into an evaluation.

As a Forward Deployed Engineer, you will embed with customers to help them get started on Raindrop, own customer problems from end to end, and debug across customers’ agents and the Raindrop platform. You will relay insights from customer work as product feedback that informs the roadmap. As an early team member, you will also have the opportunity to contribute to company strategy and product decisions and take on high-impact work alongside leadership. The role must be performed in person in San Francisco, or you must be willing to move there.

Requirements

• Strong engineering skills, including the ability to read a codebase, debug production systems, and fix customer bugs hands-on.
• Excellent communication skills; the ideal candidate would rather work with customers than spend all day heads-down.
• Must work in person in San Francisco or be willing to move there.

Nice To Haves

• Interest in AI products and tools; ideally, experience building them or being an avid user.
• Growth mindset.
• Willingness to do whatever it takes to solve a problem.
• Excitement about working closely with leadership and owning high-impact work from day one.

Responsibilities

• Embed with customers to get them up and running on Raindrop.
• Own customer problems end-to-end, debugging across their agents and the Raindrop platform.
• Turn insights gained from customer work into product feedback that shapes the roadmap.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed