Lead Forward Deployed Engineer

SalesPatriot•San FRansisco, CA

3d•Onsite

About The Position

Mission America's industrial base relies on outdated systems from the 1980s, leading to inefficiencies in critical component supply chains. This role involves implementing an AI-native platform designed to automate aerospace, electronics, industrial, and defense supply-chain operations, aiming for faster quoting, procurement, and enhanced operational intelligence. The company is a YC W25 startup with significant growth, substantial funding, and a strong ARR, transacting a large volume of goods weekly through its system. The job requires deploying to customer sites, understanding their operations, implementing the platform's tooling, building trust, and taking ownership of customer outcomes. It also involves leading and mentoring other Forward Deployed Engineers (FDEs) on assigned accounts.

Requirements

Proven experience in customer-facing technical roles with demonstrable results.
Ability to own customer accounts and set technical direction with executives and IT.
Capability to make independent scoping and trade-off decisions without requiring sign-off.
Experience mentoring or managing engineers.
Accountability for FDEs on accounts to achieve outcomes.
Strong full-stack engineering skills in TypeScript, at least one frontend framework (React, Svelte, Next, etc.), and SQL (preferably Postgres).
Ability to ship production code weekly.
Skill in earning trust with procurement specialists while navigating executive priorities and IT constraints.
Willingness to travel every week.
Willingness to relocate full-time to San Francisco.
Demonstrated ability to be an 'absolute grinder'.
Low ego, curious, and intellectually honest.

Nice To Haves

Interest in co-living (though not required).

Responsibilities

Deploy to customer operations onsite (Wisconsin, New York, Miami, Los Angeles) during weekdays.
Map and understand customer operations, including sales, supply chain, executives, and CEOs.
Identify operational bottlenecks hindering growth and speed.
Configure automations within SP Studio tooling to meet customer needs.
Build trust and confidence in the SalesPatriot platform.
Take full ownership of customer outcomes and resolve pressing problems.
Lead organizational scaling to integrate SalesPatriot as the business's operating system.
Run FDEs on assigned accounts, setting priorities, reviewing work, and enabling them to manage implementations independently.