Forward Deployed Engineer

OpenHands

8d • $175,000 - $240,000 • Remote

About The Position

We're building OpenHands, an open-source AI platform that helps engineering teams accelerate development, automate workflows, and bring AI-assisted coding into production environments. As a Forward-Deployed Engineer (Post Sales), you'll work directly with customers to deploy OpenHands, build integrations, and shape how AI-assisted development is used. You'll operate as both a hands-on engineer and a trusted technical advisor, turning real-world usage into product improvements that help developers everywhere move faster.

Requirements

• 5+ years professional experience as a software engineer or in a deeply customer-embedded technical role
• Strong proficiency in at least one backend or systems language (Python preferred), with comfort building operational tooling and debugging production systems
• Hands-on experience deploying and operating containerized workloads in customer or self-hosted environments — Kubernetes and Helm specifically, plus the networking, certificates, and secrets management that real on-prem installs require
• Experience working directly with customers in production or high-stakes environments, with the judgment to navigate ambiguity, communicate complex tradeoffs clearly, and support teams adopting new tools
• Familiarity with modern developer workflows: CI/CD, Git-based collaboration, and developer tooling

Nice To Haves

• Experience with identity and access patterns (OAuth, OIDC, SSO), MCP, agent or LLM tooling, or OEM/platform integrations
• Background in field engineering, pre-sales, or developer relations
• Familiarity with AI developer tools (OpenHands, Claude Code, Copilot, Cursor)

Responsibilities

• Own technical success for your accounts from first proof-of-concept through production deployment, including hands-on installation of OpenHands Enterprise on customer-managed infrastructure
• Build custom integrations that unblock adoption; agent-identity and OAuth delegation, connections to systems like GitHub and Atlassian, and MCP-based connectors
• Develop agentic use cases with customers (CVE remediation, code review, Issue-to-PR, SDLC automation), including building skills and packaging them as plugins
• Run enablement that scales adoption: onboarding, office hours, demos, and on-site workshops
• Debug across services, containers, Kubernetes, networking, and CI/CD to unblock customers quickly
• Surface patterns and gaps from the field to inform Product and Engineering, and produce reusable artifacts such as demos, docs, and playbooks

Benefits

• Competitive compensation: $175,000 - $240,000 base salary, plus equity and bonus
• Fully covered U.S. health, vision, and dental insurance
• Unmetered PTO + holidays
• Collaborate with world-class engineers, product builders, and AI researchers
• Real influence over product direction as you represent the voice of customers running OpenHands in production
• A culture built on kindness, candor, autonomy, and learning

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed