Forward Deployed Engineer

Sweed

7d•Hybrid

About The Position

The Forward Deployed Engineering (FDE) team ensures seamless client onboarding and integration within Sweed’s ecosystem. This role sits within our technical support team and is critical to our implementation process — the person in this seat will play a key part in helping us hit our end-of-year goal. ETL — Extract, Transform, Load — is how a client’s existing data (inventory, customer records, transaction history) gets pulled from their old system, reshaped to fit Sweed’s data model, and loaded cleanly into their new environment. That process is the core of this role, but in cannabis retail, that work carries a level of precision, client-specific customization, and compliance alignment that most SaaS implementations don't require. That data has to move accurately and map correctly to state-specific compliance requirements, with little room for error. If you've worked in data migration for healthcare or military/defense systems, you'll recognize this instinct immediately: the data has to be right, not just moved. Day-to-day, the critical elements of this role include: Starting the day in a stand-up — sharing what you're working on, flagging blockers, and hearing what the rest of the team is tackling Managing an active queue of implementation tickets and projects, moving each forward against its deadline Following and helping establish SOPs and checks-and-balances on every migration and ETL job — accuracy and repeatability matter as much as speed Communicating proactively the moment something looks off-track — challenges and revised timelines get flagged before they become surprises Jumping into emergencies when something breaks during or after hours — triage, stabilize, and keep stakeholders updated until it's resolved

Requirements

2+ years in a technical implementation, integration, or data engineering role
SaaS platform experience strongly preferred
Hands-on experience managing a queue of tickets and projects concurrently, each with its own deadline
Comfortable following documented SOPs and quality checks
Strong technical acumen to troubleshoot data or configuration issues methodically
A track record of clear, proactive communication when timelines or challenges shift
Resilience and self-reflection; ability to own mistakes and adjust
Experience leading, mentoring, or coordinating the work of others
Programming proficiency in Python (required, intermediate level or above)
Proficiency in SQL
Experience working with REST APIs, JSON, and CSV/DataFrame manipulation
Highly organized, with a consistent track record of meeting deadlines
Collaborative; works effectively across implementation, support, and product teams
Strong verbal English communication skills
Comfort working in US time zones and participating in regular client-facing meetings

Nice To Haves

Experience in a highly regulated, precision-critical data environment (healthcare, military/defense, or similar)
Experience with POS data migrations
Experience with Airflow
Experience with AWS S3
Experience with Metrc or other track-and-trace systems
Experience working in a product or implementation team at a SaaS company, especially in cannabis tech or adjacent industries
Data migration experience in healthcare or military/defense environments

Responsibilities

Manage an active queue of implementation tickets and projects, moving each forward against its deadline
Follow and help establish SOPs and checks-and-balances on every migration and ETL job
Communicate proactively when challenges or revised timelines arise
Triage, stabilize, and resolve issues during or after hours
Participate in daily stand-up meetings to share progress, blockers, and team updates
Lead client meetings and explain technical concepts clearly
Keep cross-functional stakeholders aligned on project status, movement, and hurdles
Create and maintain SOPs for the team