Forward Deployed Engineer
About The Position
We are seeking a highly technical and customer-focused Senior Forward Deployed Engineer to lead implementation and deployment of enterprise Voice AI solutions. The role works directly with enterprise customers to design, build, integrate, and launch production-ready AI solutions in complex customer environments. The position combines full-stack engineering expertise with communication and client-facing skills. It sits at the intersection of engineering, AI, product, and customer delivery, translating business requirements into scalable technical solutions while working with technical and non-technical stakeholders.
Requirements
- 5+ years of professional experience, ideally in customer-facing engineering, solutions engineering, forward deployed engineering, or similar technical roles.
- Experience working in customer-facing technical environments, preferably across multiple startup organizations or with meaningful tenure within a large technology company.
- Strong hands-on development experience with Python and JavaScript.
- Experience with modern web technologies and frameworks, including React and Node.js.
- Demonstrated ability to build and deploy integrations between software platforms and enterprise systems.
- Strong understanding of LLMs, generative AI, conversational AI, prompting, and AI-powered applications.
- Ability to communicate complex technical concepts effectively to technical and non-technical audiences.
- Comfort operating in fast-paced, ambiguous environments and taking ownership of projects from initial concept through production.
- Strong customer-facing presence and ability to build credibility with enterprise technical and business stakeholders.
Nice To Haves
- Experience implementing Voice AI or conversational AI solutions within contact center/CX environments.
- Experience integrating AI solutions with CRM, ERP, scheduling, or other enterprise platforms.
- Background working directly with enterprise customers on complex technical deployments.
- Experience partnering cross-functionally with Sales, Product, Engineering, and Customer Success teams.
- Experience creating reusable solutions or technical frameworks from individual customer implementations.
Responsibilities
- Lead end-to-end delivery of enterprise Voice AI and conversational AI implementations, from initial prototyping through production deployment.
- Design and build full-stack integrations using Python and JavaScript with enterprise systems such as CRMs, ERPs, scheduling platforms, and other customer technology.
- Serve as a technical expert on Voice AI, LLMs, prompting strategies, and AI agent development.
- Partner with Sales and customer stakeholders to gather requirements, develop prototypes and demos, and present technical solution designs.
- Scope technical projects, identify and resolve implementation blockers, manage technical risks, and communicate project status clearly to stakeholders.
- Develop reusable technical patterns, integrations, tools, and platform components to accelerate future customer deployments.
- Translate customer and field feedback into actionable recommendations for Product, Engineering, and go-to-market teams.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
