Forward Deployed Engineer

Kognitos

8d • Hybrid

About The Position

As a Forward Deployed Engineer, you'll sit at the intersection of engineering and customer success — embedding directly with enterprise customers to design, build, and ship automations on the Kognitos platform. You'll turn ambiguous, undocumented business processes into working, production-grade automations, often writing code alongside customer teams, and you'll be the feedback loop that shapes our product roadmap based on what you learn in the field.

Requirements

• 3+ years of experience as a software engineer, solutions engineer, or forward deployed engineer, ideally in a customer-facing technical role
• Strong proficiency in Python and/or another general-purpose language; comfort reading and writing production code
• Experience integrating with enterprise systems (REST/SOAP APIs, databases, ERP or finance systems, or RPA tools)
• Ability to operate independently in ambiguous, fast-moving customer environments
• Excellent communication skills — able to explain technical tradeoffs to both engineers and business stakeholders
• Comfort with occasional travel

Nice To Haves

• Background in enterprise automation, RPA, or workflow orchestration (e.g., UiPath, Automation Anywhere, Camunda)
• Experience with LLMs, NLP, or AI-driven automation
• Prior experience in finance, accounts payable, or healthcare operations
• Startup experience, particularly at a Series A/B stage company

Responsibilities

• Partner directly with enterprise customers — finance, AP, healthcare, and IT teams — to scope, design, and implement automations on the Kognitos platform
• Translate ambiguous business requirements and undocumented processes into working “English as Code” automations
• Build custom integrations between Kognitos and customer systems: ERPs, databases, APIs, email, and document sources
• Debug and resolve production issues at customer sites, often under time pressure
• Own the technical relationship with key accounts through onboarding, deployment, and expansion
• Feed field learnings back to product and engineering to improve the platform for every customer
• Travel to customer sites as needed (up to ~25%)

Benefits

• Ground-floor opportunity at a fast-growing, well-funded AI automation company
• Direct impact on product direction — your fieldwork shapes what gets built next
• Work with category-defining “English as Code” technology
• Collaborative, distributed team across North America, Europe, and India

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed