Forward Deployed Engineer
About The Position
Automat is seeking a Forward-Deployed Engineer, a role that combines outstanding engineering skills with charismatic customer partnership. This is an account-ownership, customer-facing engineering position where you will be the sole point of contact for your accounts. Your responsibilities will include building customer relationships, diagnosing problems, delivering solutions, and contributing to the growth and maintenance of the account. You will leverage creativity and problem-solving to implement complex business automations using Automat's internal libraries, tools, and products. Acting as a trusted expert, you will also serve as a human-in-the-loop partner to the agentic automation engine. This cross-functional role requires comfort with sales conversations, identifying upsell opportunities, and understanding how to expand Automat's AI-powered product offerings to enhance velocity and scale. Travel is not required but is possible.
Requirements
- Excellent communication and collaboration skills.
- Demonstrated success in a customer-facing technical role (e.g., sales engineering, solutions engineering, forward-deployed engineering, etc.).
- Comfortable orchestrating and configuring AI agents on a modern agent platform.
- Experience directing, prompting, and tuning agents, with a web automation background (Selenium, Playwright, etc.) being useful for understanding underlying agent mechanics.
- Ample experience using AI tools effectively (e.g., Cursor, Windsurf, Lovable, etc.).
- Top-notch communication and collaboration skills, particularly bridging discussions between technical and non-technical teams.
- Comfort navigating ambiguity and wearing multiple hats.
- Proactive mindset and high initiative, with a bias toward action.
- An intrinsic desire to leave things better than you found them.
- Ability to work across the stack and be multi-disciplinary.
- Experience as an IC in startups or other dynamic, high-growth settings.
Nice To Haves
- Methodically working through complex technical challenges, no matter how detailed or demanding, until the solution emerges.
- Supporting customer pain points and expanding out-of-the-box product capabilities.
- Collaborating in teams of both technical and non-technical members.
- Finding creative, deterministic solutions to complex and unstable technical puzzles.
- Bringing focus, urgency, and follow-through when deadlines get tight, treating crunch moments as a challenge to rise to rather than a burden to endure.
Responsibilities
- Build upon autonomous agent solutions to tailor automation solutions to specific, customer-centric workflows.
- Configure, prompt, and orchestrate AI agents on Automat Studio to navigate complex and legacy enterprise software platforms for customer automation goals.
- Manage and support AI agents powering Workforce deployments for customers, ensuring reliability and evolution based on changing needs.
- Creatively align automation strategies with customer needs, driving long-term innovation and resilience in the Automat product offering.
- Prototype new techniques (e.g., stealth browsing) and optimize pipelines for intelligent document extractions, demonstrating a willingness to wear multiple hats.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
