FDE with Amazon Connect
About The Position
We are seeking a Forward Deployed Engineer with Amazon Connect skills. This resource designs, builds, and operates intelligent contact center solutions on AWS using Amazon Connect and adjacent AI/ML services. Works directly with client engineering teams to deliver production-grade conversational AI, voice automation, and service integration. Owns technical outcomes end-to-end: from architecture through deployment, optimization, and handoff. Perficient is the global AI and technology consulting firm disrupting the traditional consulting model. Powered by our 7,000+ advisors, engineers, and designers, Perficient implements AI-first solutions that break conventions and deliver outcomes that matter. Proudly serving clients that represent the world’s most innovative brands, and in collaboration with our powerful technology partner ecosystem, we bring deep industry expertise and data-driven design to redefine how businesses run and succeed. Perficient is different. For real. Learn more at perficient.com. Our award-winning Commerce team partners with the industry’s leading technology providers to design, build, and support digital experiences that delight our Fortune 500 customer base and some of the most recognized brands on the planet. Our dedicated teams in Commerce, PIM (Product Information Management), OMS (Order Management), and content delivery simplify the complexity of Commerce so that every touchpoint delivers a unified and exceptional customer experience.
Requirements
- Amazon Connect skills
Responsibilities
- Designs, builds, and operates intelligent contact center solutions on AWS using Amazon Connect and adjacent AI/ML services.
- Works directly with client engineering teams to deliver production-grade conversational AI, voice automation, and service integration.
- Owns technical outcomes end-to-end: from architecture through deployment, optimization, and handoff.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
