Staff Forward Deployed Engineer, HLS
About The Position
The Forward Deployed Engineer, Staff (FDE) is a high impact technical leader responsible for translating the immense power of Talkdesk's Agentic AI platform into transformative, production grade solutions for our strategic enterprise customers. You are a unique blend of a highly experienced software engineer, a technical project lead, and a hands-on builder. You own the technical execution for deployments, mitigate technical risks, and drive successful customer outcomes across assigned projects. This role is for the experienced builder who excels in high stakes, customer facing environments and is passionate about defining the future of Customer Experience Automation.
Requirements
- Minimum of 6-10 years of progressive experience in software or solution engineering, with at least 1+ years focused on architecting and deploying AI/ML/Agentic solutions.
- Project implementation consulting experience in large scale IT integration projects, ERP projects or AI implementations including experience in client-side project lead experience.
- Strong Experience in Agentic AI System Architecture: Proven experience in the design and end-to-end implementation of complex multi-agent systems, encompassing sophisticated planning, memory, and tool-use frameworks.
- Proficiency in Javascript, Python, Typescript and other relevant languages with a focus on writing secure, scalable, and tested production code.
- Deep expertise in systems integration (APIs, webhooks, message queues) and data architecture to ensure secure, compliant, and performant data flow for the agent across complex customer environments.
- Strong proficiency in prompt engineering, model optimization, and designing systems where agents collaborate to achieve complex outcomes.
- Proven ability to build credibility and consensus with customer executives, lead technical discussions, and drive alignment across internal and external teams.
Nice To Haves
- Experience with Retrieval-Augmented Generation (RAG) systems, including hands-on experience with vector databases.
- Experience with health Care Systems such as Epic or Aetna or Retail Services system is a plus.
- Prior experience in the Contact Center (CCaaS), Unified Communications (UCaaS), or Customer Experience (CX) industry.
Responsibilities
- Act as the technical lead for complex deployments.
- Design and implement the architectural blueprint for AI agent solutions, manage cross-system dependencies, and ensure designs meet stringent enterprise standards for security and scale.
- Write production-grade code and leverage Talkdesk and 3rd-party APIs/SDKs to design, build, test, and deploy AI agents.
- Drive the execution from prototype through to production deployment, ensuring technical quality.
- Serve as a trusted technical expert for our AI solutions.
- Confidently address deep technical inquiries, mitigate technical risk, and build trust with customer Engineering Directors, and technical architects.
- Synthesize and codify deployment learnings into reusable solution patterns and tooling.
- Provide actionable feedback to core Product and Engineering teams to help inform future product direction.
- Mentor junior FDEs and technical specialists on best practices for complex AI architecture, production quality, and client-facing technical delivery.
Benefits
- Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
- 401(k) plan
- uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees
- 14 paid holidays each year.
- Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
