Forward Deployed Architect: Customer Success

SketchPro AI•San Francisco, CA

1d•Onsite

About The Position

SketchPro is an AI copilot for architects and engineers that accelerates construction documentation. We work with leading architecture firms to help streamline production and deliver documentation at the highest level. As a Forward Deployed Architect leading customer success and growth, you'll work alongside architects at some of the most respected firms in the world. You'll learn how their teams actually produce documentation, embed SketchPro into their daily work, and own growth within a firm.

Requirements

4+ years at an architecture/design firm (licensed preferred)
Experience in construction documentation workflows (SD through CA)
Fluency in Revit
Comfortable communicating to firm leadership & working directly with architects
Confident, a clear communicator, and trusted by other designers
Strong communication and facilitation
Ability to translate messy feedback into clear insights
High ownership and follow-through - figuring out who at a firm can help champion SketchPro
Comfort operating in an early-stage, ambiguous environment
Technical curiosity (AI tools, workflows, integrations)

Responsibilities

Firm Onboarding & Activation: Lead group and 1:1 onboarding sessions tailored to firm size, discipline, and usage goals. Coordinate installation and IT setup. Ensure firms reach defined activation milestones.
Ongoing Firm Engagement: Track adoption metrics and usage health per firm. Run 1:1 user follow-ups and in-person workshops. Keep momentum between weekly office hours. Produce weekly usage recaps for internal and external stakeholders. Activate internal champions at each firm.
Enablement & GTM Support: Run discovery and demo calls with top architecture firms, providing architectural perspective on the business and selling firm leadership on SketchPro's value. Help move pilots to enterprise contracts by tying user feedback during pilots to the commercial cases and ROI. Create demo videos and educational content. Support outreach, referrals, and external visibility (e.g. LinkedIn).