Formal Delivery Representative

Carter Machinery Careers•Manassas, VA

8h•Onsite

About The Position

The Formal Delivery Representative is responsible for coordinating and conducting professional machine deliveries that ensure customers are prepared to safely, efficiently, and confidently operate and maintain their equipment. The individual in this position serves as a key link between Sales, Product Support, and the customer by providing comprehensive machine orientation, operational training, and technology onboarding at the time of delivery. The Formal Delivery Representative delivers Caterpillar equipment to customers and provides hands-on instruction regarding machine operation, safety features, maintenance requirements, and onboard technologies. The Formal Delivery Representative ensures customers understand machine capabilities, operating procedures, and technology solutions to maximize productivity, safety, and return on investment.

Requirements

Thorough knowledge and ability to operate all CAT equipment sold by CMCo
Excellent interpersonal and customer service skills
Mechanical aptitude
Excellent problem solving skills
Must be able to conduct pre/post/periodic trip inspections to ensure that mechanical, safety, and emergency equipment is in good working order
Must be able to perform basic vehicle maintenance tasks, such as adding oil, fuel or fluids and performing minor repairs
Must possess ability to learn new applications and adapt to changing technology
Excellent organizational skills with ability to prioritize workload and handle several tasks with competing demands
Must be able to function well in a fast-paced environment
Proficient with Microsoft Office Suite or related software
Must have an excellent driving record
Must be willing to travel

Nice To Haves

Minimum two years of heavy equipment technician or operation experience
High school diploma or equivalent, required

Responsibilities

Coordinating and conducting professional machine deliveries
Ensuring customers are prepared to safely, efficiently, and confidently operate and maintain their equipment
Serving as a key link between Sales, Product Support, and the customer
Providing comprehensive machine orientation, operational training, and technology onboarding at the time of delivery
Delivering Caterpillar equipment to customers
Providing hands-on instruction regarding machine operation, safety features, maintenance requirements, and onboard technologies
Ensuring customers understand machine capabilities, operating procedures, and technology solutions to maximize productivity, safety, and return on investment
Conducting pre/post/periodic trip inspections to ensure that mechanical, safety, and emergency equipment is in good working order
Performing basic vehicle maintenance tasks, such as adding oil, fuel or fluids and performing minor repairs
Promoting a positive customer experience
Upholding the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way