Foreign Pharmacy Grad - International Pharmacy Intern

CVS Health•Whitman, MA

5d•Onsite

About The Position

This role is for Non-US Accredited Foreign Graduates who have successfully passed the FPGEE and TOEFL, and are seeking to complete their required US Internship hours. The program aims to build upon existing pharmacist education, developing knowledge, skills, and abilities through a mixed modality learning plan. Interns will gain experience in diverse patient care, practice management, leadership, and education, preparing them for licensure exams. Under the direct supervision of a licensed Pharmacist, interns play a critical role in ensuring a safe and effective Retail Pharmacy work environment, delivering exceptional patient care. Key areas of focus include patient safety, pharmacy professional practice, regulatory requirements, quality assurance, customer service, inventory management, and workflow management (excluding final prescription verification). A significant aspect of the role involves promoting customer and patient health through patient care programs. Interns are expected to lead with empathy, support their Pharmacy Manager in developing staff, identify business opportunities, adapt to change, and foster a collaborative team culture.

Requirements

Foreign Graduate from a Non-US Accredited college or school of pharmacy prior to beginning Non-US Accredited Foreign Graduate Training Program at CVS.
Successfully passed FPGEE and TOEFL.
High School Diploma or General Equivalent Development (GED).
Doctorate (PharmD) or equivalent Pharmacist degree from a Non-US accredited school of pharmacy.
Active Pharmacy Intern license in the state where the district is located.
Pharmacist licensure in the state in which the position is based within 120 days of completion of US Intern hours.
Strong communication and presentation skills.
Results Orientation.
Colleague Engagement.
Active Listening.
Customer and Community Engagement.
Consumer Behavior.
Negotiation and Conflict Resolution.
Patient Counseling.
Emotional Intelligence.
Time Management.
Digital Literacy.
Regular and predictable attendance including nights and weekends.
Ability to complete any additional tasks as directed by supervisor or manager.
Ability to complete all required training and obtain required licensure (if applicable) within guidelines.
Ability to lift and exert up to 20 lbs. of force occasionally, up to 10 lbs. of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting.
Must complete required US Intern hours within 18 months.
Must obtain Pharmacist licensure as prescribed.

Nice To Haves

Eligibility to immunize.
Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.).

Responsibilities

Ensure a safe and effective Retail Pharmacy work environment.
Deliver exceptional care to each patient.
Manage patient safety, pharmacy professional practice, regulatory requirements, quality assurance, customer service, inventory management, and workflow management.
Promote customer and patient health through adoption and management of patient care programs.
Lead with empathy and compassion.
Support the Pharmacy manager in motivating, inspiring, and developing Pharmacy Support Staff.
Identify critical business opportunities and meaningful solutions to drive growth and improve performance.
Adapt to change and adjust plans to thrive in a dynamic community healthcare setting.
Seek new ways to grow, collaborate, and deliver better outcomes.
Align others around the purpose of bringing heart to every moment of health.
Facilitate a team culture that promotes caring, energy, enthusiasm, and pride.
Apply acquired knowledge to help drive healthy outcomes and differentiate CVS from competitors.
Greet customers courteously and professionally.
Assist pharmacy and front store customers with questions and concerns.
Answer telephone with a warm and friendly greeting.
Request additional help and work with others to find solutions.
Remove obstacles to make customer experiences easier.
Perform approved register transactions.
Engage with customers and create personalized moments.
Maintain customer/patient confidentiality according to HIPAA and company standards.
Communicate with customers/patients while protecting confidential drug information.
Comply with all federal and state laws, rules, and regulations.
Comply with all CVS policy and standard operations procedures (SOPs).
Meet requirements for state and federal licensure within an appropriate timeframe.
Process prescriptions including translation of SIG codes, product selection, counting and measuring drugs, capping, and uncapping vials and bottles; labeling all prescriptions.
Resolve third party rejections and complete manual claim forms.
Perform all prescription pick-up procedures.
Access, input, and retrieve necessary information from the workstation.
Maintain in-stock by ensuring all inventory management policies and procedures are followed.
Assist with putting away drug orders (except Clls) as permitted by law.
Deliver additional health care services as allowable by state regulation, individual certification, and as directed by pharmacy leadership.
Support supervising pharmacist in dispensing drugs, reviewing prescriptions, and monitoring compliance.
Offer to counsel and direct customer to pharmacist if necessary.
Field medical questions when appropriate.
Communicate and interact with healthcare professionals.
Solicit information on a customer’s medical history to give appropriate medical advice.
Practice and develop duties performed by pharmacists according to law.
Communicate with Field Management and Corporate as needed.
Participate in all required store operational meetings.
Support maintaining a clean, organized, and professional pharmacy department.
Support scheduling activities according to business needs and workflow.
Coordinate/implement the training and development of Pharmacy Support Staff.
Recognize others and celebrate success.
Complete all required training programs.
Immunize once state regulations are met.