Foreign Pharmacy Grad - International Pharmacy Intern

CVS Health•Tempe, AZ

4d•Onsite

About The Position

This role is for Non-US Accredited Foreign Graduates who have successfully passed the FPGEE and TOEFL. The program offers challenging opportunities to learn and grow professionally within a culture of continuous improvement aimed at enhancing healthcare. Interns will be immersed in a mixed modality learning plan, utilizing their pharmacy knowledge and skills to gain experience in diverse patient care, practice management, leadership, and education. The goal is to prepare them to pass all required Pharmacist licensure exams. Under the direct supervision of a licensed Pharmacist, interns play a critical role in ensuring a safe and effective Retail Pharmacy work environment, delivering exceptional patient care. Key areas of focus include patient safety, professional practice, regulatory requirements, quality assurance, customer service, inventory management, and workflow management (excluding final prescription verification). A significant component involves managing patient care programs to keep customers and patients healthy. Interns are expected to lead with empathy, support their Pharmacy manager in developing staff, identify business opportunities, adapt to change, seek growth and collaboration, align with the company's purpose, and foster a team culture.

Requirements

Foreign Graduate from a Non-US Accredited college or school of pharmacy prior to beginning Non-US Accredited Foreign Graduate Training Program at CVS.
Pharmacist licensure in the state in which the position is based within 120 days of completion of US Intern hours.
Failure to complete required US Intern hours within 18 months or obtain Pharmacist licensure as prescribed will result in the colleague being removed from role and separation of employment.
Strong communication and presentation skills.
Results Orientation.
Colleague Engagement.
Active Listening.
Customer and Community Engagement.
Consumer Behavior.
Negotiation and Conflict Resolution.
Patient Counseling.
Emotional Intelligence.
Time Management.
Digital Literacy.
Regular and predictable attendance including nights and weekends.
Ability to complete any additional tasks as directed by supervisor or manager.
Ability to complete all required training and obtain required licensure (if applicable) within guidelines.
Lift and exert up to 20 lbs. of force occasionally, up to 10 lbs. of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting.
0 to 3 years of prior relevant work experience.

Nice To Haves

Successfully passing FPGEE and TOEFL.
Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.).
Eligibility to immunize.
3 to 5 years of prior relevant work experience.

Responsibilities

Under the direct supervision of a licensed Pharmacist, play a critical role in ensuring a safe and effective Retail Pharmacy work environment that delivers exceptional care to each patient.
Manage patient care programs to keep customers and patients healthy.
Lead with empathy and compassion for patients, customers, caregivers, and colleagues.
Support the Pharmacy manager in motivating, inspiring, and developing Pharmacy Support Staff.
Identify critical business opportunities and meaningful solutions to drive growth and improve performance.
Adapt to change and adjust plans to thrive in a dynamic community healthcare setting.
Seek new ways to grow, collaborate with others, and deliver better outcomes.
Align others around the company's purpose to bring heart to every moment of health.
Facilitate a team culture that promotes caring, energy, enthusiasm, and pride.
Apply acquired knowledge to help drive healthy outcomes and differentiate CVS from competitors.
Greet each customer in a courteous and professional manner both in-store and at the drive thru window.
Assist all pharmacy and front store customers with their questions and concerns.
Answer telephone with a warm and friendly greeting.
Request additional help and work with others to find solutions when needed to maximize customer satisfaction.
Remove obstacles to make customers’ experiences easier when possible.
Perform approved register transactions including cash, check and charge, bagging merchandise upon completion of sale.
Engage with customers and seek ways to create heartfelt, personalized moments during their visits.
Maintain customer/patient confidentiality according to HIPAA and company standards.
Communicate with customer/patient while protecting their confidential drug information.
Comply with all federal and state laws, rules, and regulations.
Comply with all CVS policy and standard operations procedures (SOPs) at all times.
Meet requirements for state and federal licensure within an appropriate timeframe.
Adhere to CVS workflow and ensure standards are maintained at all times.
Process prescriptions including translation of SIG codes, product selection, counting and measuring drugs, capping, and uncapping vials and bottles; labeling all prescriptions.
Resolve third party rejections and complete any manual claim forms.
Perform all prescription pick-up procedures, in adherence of CVS policy and procedures.
Access, input and retrieve any necessary information to/from the workstation.
Maintain in-stock by ensuring all inventory management policies and procedures are followed utilizing appropriate report(s) to maintain replenishment as needed.
Assist with putting away drug orders (except Clls) as permitted by law.
Deliver additional health care services as allowable by state regulation, individual certification, and as directed by pharmacy leadership team, including but not limited to point-of-care and/or swab-and-send testing, immunization preparation and/or delivery, etc.
Support supervising pharmacist in furtherance of dispensing drugs, reviewing prescriptions, and monitoring compliance.
Offer to counsel and direct customer to pharmacist if necessary.
Field any medical questions when appropriate.
Communicate and interact with all healthcare professionals to provide optimal care.
When applicable, solicit information on a customer’s medical history to give appropriate medical advice.
Practice and develop duties performed by pharmacists according to law.
Communicate with Field Management and Corporate as needed.
Participate in all required store operational meetings.
Support maintaining a clean, organized, and professional pharmacy department, according to CVS standards.
Support scheduling activities according to the needs of the business and workflow model.
Coordinate/implement the training and development of Pharmacy Support Staff.
Recognize others and celebrate success.
Complete all required training programs.
Once state regulations are met, Non-US Accredited Foreign Graduates are expected to immunize as this is an essential pharmacist function.