Foreign Pharmacy Grad - International Pharmacy Intern

CVS Health•Hemet, CA

1d•Onsite

About The Position

This role is for Non-US Accredited Foreign Graduates who have successfully passed the FPGEE and TOEFL, and are seeking to complete their required US Internship hours. The program aims to build upon existing pharmacist education, developing knowledge, skills, and abilities through a mixed modality learning plan. Interns will gain experience in diverse patient care, practice management, leadership, and education, preparing them for licensure exams. Under the direct supervision of a licensed Pharmacist, interns play a critical role in ensuring a safe and effective Retail Pharmacy work environment, delivering exceptional patient care. Key areas of focus include patient safety, pharmacy professional practice, regulatory requirements, quality assurance, customer service, inventory management, and workflow management (excluding final prescription verification). A significant component involves managing patient care programs to keep customers and patients healthy. The role emphasizes leading with empathy, supporting the pharmacy manager, identifying business opportunities, adapting to change, collaborating, and driving healthy outcomes.

Requirements

Foreign Graduate from a Non-US Accredited college or school of pharmacy prior to beginning Non-US Accredited Foreign Graduate Training Program at CVS
Pharmacist licensure in the state in which the position is based within 120 days of completion of US Intern hours.
Failure to complete required US Intern hours within 18 months or obtain Pharmacist licensure as prescribed will result in the colleague being removed from role and separation of employment.
Strong communication and presentation skills
Results Orientation
Colleague Engagement
Active Listening
Customer and Community Engagement
Consumer Behavior
Negotiation and Conflict Resolution
Patient Counseling
Emotional Intelligence
Time Management
Digital Literacy
Have regular and predictable attendance including nights and weekends
Complete any additional tasks as directed by supervisor or manager
Complete all required training and obtain required licensure (if applicable) within guidelines
Lift and exert up to 20 lbs. of force occasionally, up to 10 lbs. of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting
High School Diploma or General Equivalent Development (GED)
Doctorate (PharmD) or equivalent Pharmacist degree from a Non-US accredited school of pharmacy
Active Pharmacy Intern license in state where district is located
0 to 3 years of prior relevant work experience

Nice To Haves

Eligibility to immunize
Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.)
3 to 5 years of prior relevant work experience

Responsibilities

Greet each customer in a courteous and professional manner both in-store and at the drive thru window
Assist all pharmacy and front store customers with their questions and concerns
Answer telephone with a warm and friendly greeting
Request additional help and work with others to find solutions when needed to maximize customer satisfaction
Remove obstacles to make customers’ experiences easier when possible
Perform approved register transactions including cash, check and charge, bagging merchandise upon completion of sale
Engage with customers and seek ways to create heartfelt, personalized moments during their visits
Maintain customer/patient confidentiality according to HIPAA and company standards
Communicate with customer/patient while protecting their confidential drug information
Comply with all federal and state laws, rules, and regulations
Comply with all CVS policy and standard operations procedures (SOPs) at all times
Meet requirements for state and federal licensure within an appropriate timeframe
Process prescriptions including translation of SIG codes, product selection, counting and measuring drugs, capping, and uncapping vials and bottles; labeling all prescriptions
Resolve third party rejections and complete any manual claim forms
Perform all prescription pick-up procedures, in adherence of CVS policy and procedures
Access, input and retrieve any necessary information to/from the workstation
Maintain in-stock by ensuring all inventory management policies and procedures are followed utilizing appropriate report(s) to maintain replenishment as needed
Assist with putting away drug orders (except Clls) as permitted by law
Deliver additional health care services as allowable by state regulation, individual certification, and as directed by pharmacy leadership team, including but not limited to point-of-care and/or swab-and-send testing, immunization preparation and/or delivery, etc.
Support supervising pharmacist in furtherance of dispensing drugs, reviewing prescriptions, and monitoring compliance.
Offer to counsel and direct customer to pharmacist if necessary
Field any medical questions when appropriate
Communicate and interact with all healthcare professionals to provide optimal care
When applicable, solicit information on a customer’s medical history to give appropriate medical advice
Practice and develop duties performed by pharmacists according to law
Communicate with Field Management and Corporate as needed
Participate in all required store operational meetings
Support maintaining a clean, organized, and professional pharmacy department, according to CVS standards
Support scheduling activities according to the needs of the business and workflow model
Coordinate/implement the training and development of Pharmacy Support Staff
Recognize others and celebrate success
Complete all required training programs
Lead with Heart – display empathy and compassion for your patients, customers, caregivers, and colleagues on your team
Support your Pharmacy manager in motivating, inspiring, and developing their Pharmacy Support Staff by balancing assignments that maximize colleagues’ strengths, address development opportunities, and decrease knowledge gaps
Identify critical business opportunities and meaningful solutions to drive growth and improve performance in your pharmacy and work toward successfully implementing those solutions by leading your team to achieve specified goals
Adapt to change and adjust plans to thrive in a dynamic community healthcare setting
Seek new ways to grow, collaborate with others, and deliver better outcomes
Align others around our purpose to bring your heart to every moment of your health and gain support and commitment
Facilitate a ‘team’ culture that promotes caring, energy, enthusiasm, and pride
Apply acquired knowledge to help drive healthy outcomes and differentiate CVS from competitors