Foreign Exchange Operations Manager

Huntington National Bank•Charlotte, MS

7d•Hybrid

About The Position

The Foreign Exchange Operations Manager is responsible for the management of a subset of Foreign Exchange functions, with primary responsibility for leadership and oversight of the Escalations Pod, including escalations, multi-currency loans, and investigations workflows within FX Operations. Establishes strategic plans that are in support of corporate goals and objectives, including the ongoing development and optimization of the Escalations Pod operating model. Implements new policies and procedures to improve efficiency, strengthen controls, and ensure compliance with corporate and regulatory requirements, particularly across escalation and investigation processes. Acts as a liaison with front office, middle office, and key partners (Risk, Compliance, Treasury, Technology) to facilitate timely escalation resolution and ensure alignment on issue management. Manages day-to-day responsibilities for a team of direct reports within the Escalations Pod, including analysts responsible for: Escalations management Multi-Currency Loans-related operational support Investigations and research activities Oversees and drives resolution of escalations and exceptions, including: Payment issues and non-receipts Multi-Currency Loan-related operational inquiries and discrepancies Reconciliation breaks and account imbalances Trade-related exceptions and settlement concerns Internal and external client escalations Ensures all escalated items are resolved in a timely, accurate, and well-documented manner, maintaining strong audit trails and adherence to control standards. Establishes clear ownership, prioritization, and workflow management within the pod to ensure effective handling of high-risk and time-sensitive issues. Identifies trends and root causes across Escalations, Multi-Currency Loans, and Investigations activities and drives process improvements and control enhancements to reduce recurring issues. Prepares, monitors, controls, and reports on the area's performance to senior management. Establishes quality of service levels for the area, ensuring responsiveness, accuracy, and consistency across all escalation-related activities. Performs other duties as assigned.

Requirements

Bachelor’s Degree
5 years of leadership experience
Experience with Microsoft Office

Nice To Haves

5 or more years of Foreign Exchange experience
Leadership experience within FX operations, particularly in escalations, investigations, or exception management
Proven leadership skills
Ability to manage within a fast-paced, high-volume environment with competing priorities
Experience with Wall Street Systems and/or MTS
Experience managing operational workflows aligned to a pod-based structure

Responsibilities

Management of a subset of Foreign Exchange functions
Leadership and oversight of the Escalations Pod
Establishes strategic plans in support of corporate goals and objectives
Ongoing development and optimization of the Escalations Pod operating model
Implements new policies and procedures to improve efficiency, strengthen controls, and ensure compliance
Acts as a liaison with front office, middle office, and key partners (Risk, Compliance, Treasury, Technology)
Manages day-to-day responsibilities for a team of direct reports within the Escalations Pod
Oversees and drives resolution of escalations and exceptions
Ensures all escalated items are resolved in a timely, accurate, and well-documented manner
Establishes clear ownership, prioritization, and workflow management within the pod
Identifies trends and root causes across Escalations, Multi-Currency Loans, and Investigations activities
Drives process improvements and control enhancements to reduce recurring issues
Prepares, monitors, controls, and reports on the area's performance to senior management
Establishes quality of service levels for the area