Foreign Exchange Investigation Specialist - Operations

U.S. Bank • Atlanta, GA

2d • $26 - $34 • Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Inspire, excel and grow with us
Help keep global payments moving. Solve complex challenges. Drive operational excellence.
Are you energized by problem-solving, collaboration, and working in a fast-paced international banking environment? We're looking for a Foreign Exchange Investigation Specialist to join our team and play a key role in researching, resolving, and preventing payment settlement issues across our global correspondent banking network.
In this role, you'll utilize your expertise in international payments, SWIFT messaging, and cross-border investigations to resolve Nostro account breaks, minimize operational risk, and deliver seamless service to both internal partners and clients. You'll work closely with Front Office, Sales, Middle Office, and Operations teams while identifying opportunities to streamline processes and improve efficiency.

Requirements

• High school diploma or equivalent
• Five or more years of relevant work experience

Nice To Haves

• Strong knowledge of international banking products, services, and operational processes.
• Extensive experience with SWIFT payment messages, including MT103, MT202, MT199, MT299, and MT210.
• Experience investigating cross-border or correspondent banking payment exceptions.
• Strong understanding of SWIFT standards and global payment settlement practices.
• Demonstrated success reducing operational losses and improving process efficiency.
• Excellent analytical, organizational, critical thinking, and problem-solving skills.
• Strong verbal and written communication skills with the ability to collaborate across multiple teams.
• Ability to assess complex situations, anticipate outcomes, and exercise sound judgment.
• Proficiency with Microsoft Office and other business applications.
• Bachelor's degree or business, technical, trade, or international banking certification preferred.

Responsibilities

• Investigate and resolve Nostro account breaks, including beneficiary claims, non-receipts, returns, and payment settlement discrepancies.
• Generate and approve SWIFT messages to correct, repair, and re-effect payment settlements.
• Partner with Front Office, Sales, Middle Office, and Operations teams to deliver timely and accurate payment resolutions.
• Analyze exceptions, identify root causes, and recommend process improvements to reduce operational risk and enhance efficiency.
• Manage personal and shared team mailboxes to ensure prompt response to inquiries and investigations.
• Support continuous improvement initiatives that enhance workflows, controls, and client experience.
• Handle additional operational and investigative responsibilities as business needs evolve.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED