Experienced Ford Service Manager
About The Position
Krieger Ford is hiring an experienced Ford Service Manager to lead our Service Department. This is a key leadership position for a proven Ford dealership professional who can develop a strong team, improve department performance, and deliver an exceptional customer experience. This is not an entry level management opportunity. The ideal candidate will have extensive knowledge of Ford service operations, policies, warranty requirements, financial performance, and dealership standards. Schedule is Monday through Friday with some Saturdays required. Exact daily hours will be discussed during the interview. Closed Sundays.
Requirements
- Ford dealership experience is required
- Previous experience as a Service Manager, Fixed Operations Manager, or senior level Ford service leader
- Comprehensive knowledge of Ford policies, procedures, warranty requirements, standards, and service programs
- Experience leading Service Advisors and Technicians in a high volume dealership environment
- Strong understanding of service department financials, productivity, gross profit, CSI, and key performance indicators
- Proven ability to coach employees, improve performance, and hold a team accountable
- Excellent customer service and conflict resolution skills
- Strong communication, organization, and decision making abilities
- Positive attitude, strong work ethic, and team focused leadership style
- Valid driver’s license with a clean driving record
- Willingness to complete a background check and drug screen
Responsibilities
- Lead, coach, and develop Service Advisors and Technicians
- Manage department profitability, productivity, efficiency, and gross profit
- Monitor CSI and other key performance indicators
- Establish clear expectations and accountability throughout the department
- Ensure compliance with Ford policies, warranty requirements, service programs, and dealership standards
- Oversee repair orders, workflow, warranty processes, and daily service operations
- Manage customer concerns and escalated situations professionally
- Recruit, train, develop, and retain qualified service employees
- Maintain a safe, organized, professional, and customer focused department
- Work closely with Parts, Sales, and dealership leadership
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) Plan with employer matching
- Paid time off and vacation
- Ford training and professional development opportunities
- Employee vehicle purchase plans
- Employee discounts on products and services
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
