Ford Pro Upfitter Operations Support

Ford Motor • Detroit, MI

4d • Onsite

About The Position

The Ford Pro Upfitter Operations (FPU Operations) is responsible for supporting the Ford Pro Upfitter Program team in managing the Ford Pro Upfitter Program. This role serves as the primary support to ensure upfitters have a seamless qualification and maintenance experience as part of the FPU Program. The FPU Operations team member will also coordination across Upfitters, Ford Pro Brand Team, Ford Pro Intelligence, Ford Pro Service, and Ford Pro IT subject matter experts to deliver enhancements to the Ford Pro Upfitter Program and tools.

Requirements

• Bachelors degree
• Strong communication, presentation, and organization skills.
• Knowledge of Upfitter business

Nice To Haves

• Strong knowledge of upfitter operations, commercial vehicle solutions, and Ford Pro systems.
• Proven ability to manage strategic customer relationships and cross-functional partnerships.
• Experience developing and executing market strategies and process improvements.
• Willingness to travel as needed to support customer and partner engagement.

Responsibilities

• Support Ford Pro Upfitter Program team in providing a seamless qualification experience to upfitters.
• Manage applications database and welcome/rejection process of upfitters into the program.
• Achieve objectives and key results with qualified FPU upfitters, including milestone completion and adherence to FPU program requirements.
• Assist with initiatives to improve data collection and reporting tools.
• Refine and execute the FPU go-to-market strategy to enroll and certify new upfitters.
• Represent Ford Pro at fleet conventions, industry associations, and other local and national fleet events.
• Travel to customer locations for face-to-face meetings to strengthen relationships with Ford Pro and the Ford Pro Upfit Team.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level