Foodbank Operations Coordinator

The Salvation Army Canada and Bermuda Territory•Vernon, BC

14d•CA$45,045 - CA$67,568•Onsite

About The Position

The food bank supervisor is responsible for the day-to-day operations of the Vernon Salvation Army food bank's facility, including the client-choice marketplace, warehouse, food sorting and storage areas, and delivery/food recovery driver operations. Ensures the facility operates safely, efficiently, and in compliance with food safety regulations and Food Banks Canada's Standards of Excellence (SOE). The supervisor plays a central role in maintaining a welcoming client experience while safeguarding the integrity of food handling, inventory, and reporting data across the operation.

Requirements

Completion of a formal post-secondary program of two academic years in a related field.
Emergency First Aid & CPR, Non-Violence Certificate, and Mental Health First Aid Certificate or willingness to complete once hired.
At least two years of prior related experience, including experience in a food bank, food rescue or warehouse environment.
Valid BC Class 5 Driver’s License and clean Driver’s Abstract.
Ability and willingness to respect, promote, and support the mission, vision, and values of TSA and develop an understanding of the purpose of the Salvation Army in Canada and its implication as related to position responsibilities.
Maintain and promote a positive image of The Salvation Army by providing a high caliber of services and dealing with others in a courteous and professional manner.
Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
Strong understanding of professional boundaries when working with a vulnerable population
Patience and ability to deescalate situations.
Ability to coach and provide constructive feedback.
Strong leadership skills and ability to work independently as well as part of a team.
Ability to network with other community partners, building strong relationships.
Attention to detail, problem-solving and analytical skills.
Strong interpersonal, motivational, leadership, and organizational skills.
Attentive listening skills for the purpose of coaching and conflict resolution.
Demonstrates effective interpersonal, team, and communication skills.
Ability to develop and maintain a team environment; work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
Demonstrated ability to take initiative, be reliable and operate in an environment of accountability.
Ability to demonstrate understanding of and empathy toward cultural differences. Must be sensitive to and respectful of cultural and lifestyle diversity.
The performance of the job requires attentive listening (empathy to guests/volunteers/co-workers) and the ability to give directions. Requires monitoring of the environment, security cameras and attentiveness when interacting with guests.
Good computer skills and organizational skills.
Fluent in spoken and written English.
Willingness and ability to complete training as required by contract or The Salvation Army.
Willingness and ability to complete WHMIS & Universal Precautions training (to be completed during probation period).
Willingness and ability to complete online new hire health and safety training (to be completed during probation period).
Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
Ability to provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required, including Child Check (if appropriate).

Nice To Haves

Experience with warehouse management software is an asset.

Responsibilities

Coordinate the daily operations of the food bank, including the marketplace, warehouse, front desk, and driver functions.
Provide in-scope supervision and advice to drivers, front desk, marketplace, and warehouse staff.
Support staff and volunteer safety and performance by providing guidance, feedback, and timely resolution of issues as needed
Schedule drivers for delivery, pick-up, and food recovery routes.
Participate on regular staff and volunteer safety meetings.
Maintain a welcoming, respectful environment for clients accessing the marketplace shopping model.
Hold overall responsibility for food safety practices among staff and volunteers.
Ensure sorting, handling, and storage practices in the perishable sorting area meet food safety requirements.
Ensure food safety, volunteer management, and food distribution practices align with Food Banks Canada's Standards of Excellence (SOE).
Oversee workplace safety practices, including the safe operation of pallet jacks and other warehouse equipment.
Ensure cleaning and housekeeping standards are maintained across the warehouse, marketplace, front desk and back-of-house areas.
Monitor the condition and cleanliness of walk-in coolers and freezers.
Support volunteers across front desk, marketplace, warehouse, and driving functions.
Ensure volunteer practices align with SOE/SA requirements.
Performs other work-related duties as assigned.
Minor material responsibility. Regular responsibility for minor financial matters and for wise use of own resources.
The Incumbent is involved in minor financial responsibility or on a relief basis and is responsible for the wise use of their department resources.
They may be authorized to spend, disburse, or collect small amounts of cash.
The Incumbent has very little input into the annual budget or revenue projections.
The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.