FOOD UNIT LEAD (FULL TIME)
About The Position
The Food Unit Lead coordinates the activities of food-service employees and creates an enjoyable dining experience for customers, staff, and visitors. The position oversees and participates in the preparation and service of food and beverages according to company standards for presentation, sanitation, safety, and portion control. It supports menu planning, timely and efficient meal service, and resolution of customer complaints. The role trains, assigns, and coordinates employees; develops work procedures and schedules; and maintains workflow. It also handles required operational records and cash procedures, orders food and supplies from approved sources, and directs sanitation and safety activities in compliance with company standards and government regulations. The position is at the Saint John's University-Starbucks location in Jamaica, New York. The schedule is full time, Monday through Friday, with hours that may vary.
Requirements
- Prior Starbucks experience is required.
Responsibilities
- Provide quality customer service with one-on-one attention to detail.
- Oversee and participate in preparing and serving food and beverages according to standards for presentation, sanitation, safety, and portion control.
- Help plan menus.
- Ensure timely, efficient meal service and supervise meal service.
- Respond to customer complaints in person and by email.
- Train employees and assign and coordinate their work to promote efficiency and excellent service.
- Determine work procedures, prepare work schedules, and expedite workflow.
- Complete required daily, weekly, and monthly reports, including inventory, cash, production, payroll, and timekeeping records.
- Handle cash according to the Food Accounting Manual, including deposits, petty cash, and change funds.
- Order food and other necessary supplies from approved sources or purveyors.
- Direct and participate in facility and employee sanitation and safety in accordance with company standards and government regulations.
- Develop sanitation schedules and ensure employees follow them for cleaning kitchen and dining areas and washing utensils and equipment.
- Issue written and oral instructions.
- Help select and orient employees and oversee staff training in areas of responsibility.
- Perform other duties as assigned.
Benefits
- Opportunities for training and development
- Retirement plan
- Associate shopping program
- Health and wellness programs
- Discount marketplace
- Identity theft protection
- Pet insurance
- Voluntary benefits, including critical illness insurance, accident insurance, hospital indemnity insurance, legal services, and a choice auto and home program
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and accidental death coverage
- Disability insurance
- Commuter benefits
- Employee assistance program
- Flexible spending accounts
- Paid and/or unpaid time off benefits in accordance with applicable laws
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
