Food Services Support Person

University of Waterloo•Waterloo, ON

11h•Onsite

About The Position

At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day. Learn more about our recruitment process. Primary Purpose: Perform a wide variety of duties in a fully directed manner supporting the preparation and service of innovative, fresh, and great tasting food in various outlets while delivering a superior customer experience with personalized, friendly, and knowledgeable service. Key Accountabilities: The duties and responsibilities will vary widely depending on location, shift, task assignment, menu and other factors. Examples include but are not limited to: Support and assist with food and beverage preparing, assembly and serving in accordance with strict guidelines and recipes. Follow direction on merchandising and display set-up, ensure food is visually pleasing and presented in accordance to direction and recipe. Some stock replenishment when directed. Respond to immediate customer needs. Strive to meet service standards, use “making it right” protocol as necessary. Escalate unresolved complaints to the FSA, GL or Supervisor. Assist in covering breaks in their units and at times other units within their working group. Provide functional direction for casual employees including explaining how to perform tasks and some problem resolution. Processing general transactions. Loading cards with funds. May count float with oversight. General cleaning and sanitizing. Report equipment issues to Group Leader or FSA. Complete Food Safety certification training.

Requirements

Some food service retail or equivalent experience would be an asset.
G driver’s license would be an asset
Ability to work in a fast paced, customer oriented environment.
Interpersonal, organization and communication skills.
Ability to remain calm and polite at all times, able to multi-task and show initiative.

Responsibilities

Support and assist with food and beverage preparing, assembly and serving in accordance with strict guidelines and recipes.
Follow direction on merchandising and display set-up, ensure food is visually pleasing and presented in accordance to direction and recipe.
Some stock replenishment when directed.
Respond to immediate customer needs.
Strive to meet service standards, use “making it right” protocol as necessary.
Escalate unresolved complaints to the FSA, GL or Supervisor.
Assist in covering breaks in their units and at times other units within their working group.
Provide functional direction for casual employees including explaining how to perform tasks and some problem resolution.
Processing general transactions.
Loading cards with funds.
May count float with oversight.
General cleaning and sanitizing.
Report equipment issues to Group Leader or FSA.
Complete Food Safety certification training.