Food Services Shift Lead [Seasonal]

Virginia Zoological Society•Norfolk, VA

2d•Onsite

About The Position

Are you looking for a fun place to work? Look no further! Come join our food service team at the Virginia Zoo! We are looking for Seasonal Food Service Shift Lead to be our point person each day and oversee and assist a team of staff members. This may include assisting the cook staff or jumping on a register at our point-of-sale station. Help make our guests’ experience a great one by being a team leader that sets the example for our staff! This position does require weekend availability, but the hours are great! The Zoo is open from 9:30am – 4:00 PM ; 7 days a week including most holidays. This is a non-exempt, seasonal part time position. Reporting to the Food Services Manager. Up to 32 Hours per week. This seasonal position will operates from March to October.

Requirements

High school diploma or GED is acceptable, with proper food service training.
Good problem-solving, communication and interpersonal skills.
Good math skills as position does work with cash.
Excellent communication skills, as you will work as a team and closely with guests.
Ability to arrive to work on time and maintain a positive attendance record and to work a flexible schedule, including weekends.
Multi-tasking and able to handle peak high-volume times is critical.
Must possess and maintain a Food Handlers Card.

Nice To Haves

At least 1-2 years experience as a Shift Leader in a restaurant preferred

Responsibilities

Deliver the highest quality customer service to zoo guests by monitoring, evaluating, and communicating any deficiencies to one of our Food Service Managers.
While guests are in our restaurant, or visiting our various concession stands, the Shift Leader should provide direction and answer questions for guests, all while representing the Zoo and upholding our standards.
Uphold established financial controls.
Be a back up to the Associate and know how to make change, take credit card payments, and operate our POS system.
Review the Associate’s drawer deposit at the end of shift.
Responsible for open and closing a shift (Zoo operating hours are 9:30 AM – 4:00 PM).
Provide support for the success of Virginia Zoo after hour events.
Assist with receiving food deliveries and putting food away.
Assist with restocking storage and merchandising units.
Be up to date and familiar with equipment operations and troubleshooting issues.
Communicate low inventory levels.
Responsible for daily food waste records and staff food logs.
Enforce company handbook and Food Service SOPs.
Lift and move 20 lbs.
Assist line cooks during busiest hours of the day.
Maintain clean and orderly food service areas, which includes cook line, restaurant lobby area where guests order, and our dining room.
Understand the importance of properly rotating food and beverages.
Complete TIPS training as we are licensed to sell beer and wine onsite.