Food Services Assistant

American Addiction Centers•Winston-Salem, NC

23h•Onsite

About The Position

The Food Services Assistant position is a full-time role within the Wake Forest Baptist Medical Center - Food and Nutrition Department, which is part of Advocate Health. This role involves ensuring the quality of products, compliance with recipes and departmental guidelines, and meeting productivity and delivery schedules. Key responsibilities include minimizing waste, controlling costs through portion control, and managing food and supplies. The assistant is also responsible for the proper utilization, maintenance, and handling of equipment and supplies, as well as efficient utility and dish room functions. A significant aspect of the role is contributing to positive patient and customer satisfaction by adhering to high service and quality standards, maintaining excellent sanitation ratings (Health Department, NSF, Sodexo), and following all workplace safety rules. The position requires completing various training programs, participating in performance improvement initiatives, working as a team player, and providing support to other Food and Nutrition Services departments. The assistant will deliver, serve, and retrieve food trays safely, efficiently, and courteously, while also interacting with patients, visitors, and staff to resolve issues and provide assistance. Adherence to hospital and departmental policies and procedures, along with strong communication skills, are essential for fostering a cooperative work environment and ensuring customer satisfaction.

Requirements

High school enrollment, diploma, or GED equivalent.
Must be literate in English and able to follow instructions.
Ability to adjust to the needs of the department.
Desire to achieve high customer service standards.
Must be comfortable entering patient rooms and interacting with them.
Ability to work weekends and holidays.
Ability to communicate with a wide variety of people including patients, visitors, employees, nursing staff, managers, and hospital staff.

Nice To Haves

Food service or customer service experience preferred.

Responsibilities

Monitors quality of product at stations, ensures recipe compliance, and adherence to departmental guidelines.
Ensures that productivity, delivery, and serving line start time schedules are met.
Minimizes product waste and controls cost. Follows portion control guidelines and manages food and supplies.
Oversees that all equipment and supplies are properly utilized, maintained, and handled to avoid breakage. Performs utility and dish room functions efficiently. Properly cleans items for use in department.
Contributes to overall positive patient and customer satisfaction striving to meet the highest service and quality standards.
Maintains a 97% or better sanitation rating from the Health Department by following sanitation policies and completing daily/weekly cleaning assignments. Maintains a double gold rating from NSF. Ensures that Sodexo standards are consistently being met. Department maintains a minimum average Gold Check score of silver.
Follows all workplace safety and sanitation rules and regulations helping to maintain a safe work environment.
Completes required in-service training, job specific training, annual Compliance and HIPAA training, and annual TJC/OSHA training.
Participates in departments performance improvement initiatives. Works as a team player and ensures that duties are performed accurately and efficiently. Provides support to other Food and Nutrition Services departments as requested by management.
Delivers, serves, and retrieves food trays in a safe, efficient, sanitary, as well as courteous manner, following proper protocol. Follows fire code and regulatory standards.
Demonstrates responsibility by interacting with patients, visitors, and staff as deemed appropriate. Resolves issues or concerns, provides assistance as deemed necessary.
Adheres to the hospital and departmental policies and procedures promoting a cooperative work environment. Demonstrates a personal responsibility and commitment to customer service and satisfaction by utilizing communication skills to interact with patients, customers, and staff to develop interpersonal relationships and team building.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program