Food Service Worker

Aramark•High Point, NC

47d•Onsite

About The Position

The Guest Service Associate, Mobile Ordering Expert is responsible for delivering an exceptional guest experience while supporting and managing the mobile ordering process within campus dining operations. This position serves as the primary point of contact for guests utilizing mobile ordering services and ensures all orders are accurate, timely, and presented according to Harvest Table Culinary Group standards.

Requirements

High school diploma or equivalent preferred.
Previous hospitality, customer service, retail, or food service experience preferred.
Excellent communication, guest service, and time management skills.
Strong multitasking and organizational abilities.
Ability to work independently and as part of a team.
Ability to operate tablets, POS systems, and mobile ordering technology.
Ability to work efficiently in a fast-paced environment.

Responsibilities

Complete all required Service Excellence and YES Inspired Culture training programs.
Assist guests with mobile ordering, reservations, and order pickup.
Manage restaurant capacity, walk-ins, and guest check-in processes.
Verify guest identity and order accuracy before releasing orders.
Conduct quality assurance checks on all completed meals.
Confirm all special requests and modifications have been fulfilled.
Communicate order discrepancies and request meal remakes when necessary.
Monitor pickup times and follow procedures for late orders.
Address guest concerns using WEST and LEARN service recovery methods.
Process refunds and issue Magic Meal coupons when appropriate.
Drive Voice of the Consumer (VOC) participation and feedback collection.
Understand meal plans, dining dollars, discounts, and payment methods.
Perform cashier duties and maintain transaction accuracy.
Maintain a clean, organized, and safe work environment.
Follow all food safety, sanitation, and uniform standards.
Perform other duties as assigned.