Food Service Worker

ABM US•Dedham, MA

14d

About The Position

The Food Service Worker performs food preparation and service tasks for patients, staff, and visitors. The role supports ABM’s Nutritional Services Department across Patient Services, the Retail Café, and Production. Workers may be assigned and trained in different settings based on operational needs, with duties varying by work assignment. Possible role focuses include sanitation and utility work; tray-line expediting; call-center tasks; and tray delivery. Duties may include dishwashing and cleaning, stocking and assembling meal trays, checking tray accuracy, delivering meals, communicating with patients and families, addressing diet allergies and preferences, and maintaining patient confidentiality. The position requires preparing, serving, and delivering food to patients of all ages; following standardized recipes, portioning methods, food-safety requirements, and department procedures; maintaining a clean and sanitary kitchen; and providing customer service. The worker may also support catering, handle cash and charges, order supplies, complete department logs, operate equipment, and assist with training. Schedule is part-time and includes weekends. Pay is $17.00 per hour.

Requirements

High school diploma or GED.
Six months of food-service experience.
Ability to read and write.
Knowledge of kitchen equipment used in the assigned work area.
Knowledge of using a personal computer in a Windows environment.
Knowledge of word processing, spreadsheets, and other business software.

Responsibilities

Support the Nutritional Services Department across Patient Services, the Retail Café, and Production, and be cross-trained or assigned to different areas as operational needs require.
Perform sanitation and utility duties such as dishwashing, pot washing, three-compartment sink washing, equipment cleaning, general cleaning, and sanitation.
Stock patient-services tray lines and floor pantries; assemble trays and comfort carts; evaluate trays for accuracy; and distribute meals.
Communicate with patients and family members, understand specialized diets and diet offerings, relay allergies and preferences to the team, and maintain patient confidentiality.
Deliver patient meals, verify ordered meals, observe food allergens and diet restrictions, and use personal protective equipment as required.
Operate, store, and clean equipment correctly; assist with care and maintenance of department equipment and supplies.
Portion and prepare food according to standardized recipes and preparation methods to prevent waste and maintain product quality.
Prepare, serve, and deliver food to patients of all ages, and provide catering for meals, meetings, and special events.
Alert a supervisor to equipment or supply problems and report spoiled or unattractive food, defective supplies or equipment, and other unusual conditions; follow leftover-use policy.
Communicate with co-workers about food orders during cafeteria meal times and break reliefs.
Order daily food and supplies as needed and coordinate work schedules so food is ready at required times.
Handle cash and register charges accurately.
Maintain a clean and sanitary kitchen; operate mechanical floor cleaners; sweep and wet-mop; return relocated equipment to its original location; and wash walls, ceiling tiles, and vents as needed.
Complete food-temperature, food-safety, refrigerator/freezer, and other logs according to department standards; adhere to HACCP standards and uniform policies.
Participate in educational programs, meetings, in-services, required training, annual age-specific competencies, mandatory hospital education, and department-specific education.
Assist with training new staff members when assigned and maintain a professional appearance.
Follow hospital and departmental policies, procedures, safety and infection-control standards, performance-improvement requirements, and applicable laws and accreditation requirements.
Provide excellent customer service and perform other related duties as assigned or requested.