Food Service Worker - Tray Line - AM

Mary Free Bed Rehabilitation Hospital•Grand Rapids, MI

7d•Onsite

About The Position

We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them . This is true of every employee, from support staff and leadership, to clinicians and care providers. Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the s ystem with access to our unique standard of care . Mission Statement Restoring hope and freedom through rehabilitation. Employment Value Proposition At Mary Free Bed, we take pride in our values-based culture: Focus on Patient Care . A selfless drive to serve and heal connects all MFB employees. Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities. Family Culture . We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization. Trust in Each Other . Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community. A Proud Tradition . Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride . Summary The Food Service Worker is responsible for the preparation of food, presenting and serving food to customers. The Food Service Worker is also responsible for preparation of food, properly storing food in designated areas in accordance with applicable federal, state, and local standards, guidelines and regulations . The focus of the Food Service Worker includes general food service work, maintaining sanitation standards in the preparation, service, and dining room facilities . We’ll embrace all people by : T reating everyone with dignity and respect. O pening more doors to opportunity for others to succeed. G rowing talent and people. E nsuring a welcoming experience for all we serve, regardless of origin, race, religion, disability, sexual orientation or socioeconomic status. T aking action against discrimination. H onoring our differences and how we collaborate. E ducating staff, patients and the communities we care for. R estoring hope and freedom, together Customer Service Responsibilities Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information . Responsibilities in Quality Improvement Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Requirements

Communication and customer service skills, good hand-eye coordination
Ability to follow written and oral directions
Ability to use standard measures
Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at [email protected] .

Nice To Haves

High school diploma or GED equivalent is preferred.
1 - 6 months related experience and/or training; or equivalent combination of education and experience.
Food Handler’s Permit by applicable state and county.
ServSafe training and certificate as required by applicable state and county .

Responsibilities

Prep work including, washing, peeling, cutting, and seeding vegetables and fruits along with weighing and measuring designated ingredients.
Carries pans, kettles, and trays of food to and from workstations , stove , and refrigerator while maintaining all safety standards.
Properly stores foods in designated areas following wrapping, dating, and food safety and rotation procedures .
Cleans work areas, equipment and utensils.
Distributes supplies, utensils, and portable equipment.
Utilizes approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control.
Serves customers in an efficient and friendly manner following outlined steps of service .
Resolves customer concerns and relays relevant information to supervisor .
Interacts with co-workers to ensure compliance with company service standards, and inventory and cash control procedures .
Assures compliance with all sanitation and safety requirements.
Other duties that may be assigned.
Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members.
Consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information .
Contribute by identifying problems and seeking solutions.
Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.