Food Service Worker - Room Service

UT MD Anderson Cancer Center • Houston, TX

4d • Onsite

About The Position

The Food Service Worker supports daily nutrition and dining operations at MD Anderson Cancer Center. The Food Service Worker plays a vital role in food preparation, meal assembly, sanitation, and delivery processes that directly support patient care, visitors, and staff. This role requires close adherence to food safety, infection control, and customer service standards in a fast-paced healthcare environment. MD Anderson Cancer Center is a leading institution focused on cancer care, research, education, and prevention. The Food Service Worker contributes to MD Anderson Cancer Center’s mission by ensuring safe, timely, and high-quality food service operations that promote patient well-being and operational excellence. The Food Service Worker works collaboratively with team members while maintaining compliance with institutional policies and regulatory requirements. The ideal candidate for the Food Service Worker role has experience in food preparation, has a fast-food restaurant experience preferably in the production / kitchen, sanitation, and customer service within a healthcare or high-volume food service setting, demonstrates knowledge of food safety and infection control practices, and maintains a strong commitment to professionalism, teamwork, and confidentiality. Education, experience, and certifications should align with food service operations and healthcare standards, with the ability to follow standardized recipes, safety procedures, and service expectations.

Requirements

• 1 year Experience in foodservice, or in patient care, or customer service, or in a hospitality environment.
• Food Handlers Card within 30 Days

Nice To Haves

• Experience in food preparation
• Fast-food restaurant experience preferably in the production / kitchen
• Experience in sanitation
• Experience in customer service within a healthcare or high-volume food service setting
• Knowledge of food safety and infection control practices
• Strong commitment to professionalism, teamwork, and confidentiality
• Ability to follow standardized recipes, safety procedures, and service expectations.
• 1 year Experience in Restaurant or Hotel or Environmental Services.
• Successful completion of the MD Anderson apprenticeship program or 9 months completion of the program can be substituted for a maximum of 1 year of experience.

Responsibilities

• Follow food sanitation guidelines to perform basic food preparation, including washing, cutting, chopping, dating, and labeling foods according to established recipes.
• Prepare salads, sandwiches, and grab-and-go items following standardized recipes and production sheets.
• Assist with tray assembly and portioning to meet nutrition standards, diet orders, and customer preferences.
• Serve food across multiple stations while maintaining portion control and a clean, sanitized work area.
• Deliver GetApp orders, patient trays, nourishments, and tube feedings within established time frames.
• Maintain required food temperatures and comply with time-control safety standards.
• Restock service areas and support organized, efficient meal delivery workflows.
• Clean and sanitize floors, walls, tables, chairs, and work surfaces to maintain sanitary environments.
• Maintain clean, organized, and safe work areas and promptly clean spills.
• Clean and sanitize kitchen equipment, utensils, and small wares following manufacturer guidelines.
• Safely handle, store, and use cleaning chemicals and equipment per policies and procedures.
• Operate dish and pot washing machines and set up three-compartment sinks and cleaning buckets per guidelines.
• Monitor and record parts per million levels and equipment temperatures.
• Collect, dispose of, and manage trash and waste, including compactors, to maintain cleanliness and safety.
• Check, replenish, and maintain food, paper goods, utensils, and other supplies.
• Ensure soap, sanitizers, and paper towels are stocked at hand sinks and sanitizing stations.
• Maintain records of food items received, prepared, and leftover.
• Monitor and document food temperatures at required intervals.
• Assist team members to support adequate supplies and smooth production flow.
• Provide friendly, respectful, and solution-focused service to patients and customers.
• Model MD Anderson Core Values and Standards of Conduct in all interactions.
• Utilize the HEAL framework to address service concerns and restore trust.
• Report customer, patient, colleague, or safety concerns in a timely manner.
• Maintain strict confidentiality of patient and customer information.
• Perform other duties as assigned, including working different shifts or locations.

Benefits

• Employer-paid medical coverage starting day one for employees working 30+ hours/week
• Optional group dental, vision, life, AD&D, and disability insurance.
• Accruals for PTO and Extended Illness Bank
• Paid holidays
• Wellness, childcare, and other leave options.
• Tuition Assistance Program after six months of service
• Access to extensive wellness, fitness, and employee resource groups.
• Defined-benefit pension through the Teachers Retirement System
• Voluntary retirement plans
• Employer-paid life and reduced salary protection programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED