Food Service Worker Lead - Scranton School District

Aramark•Scranton, PA

6d•Onsite

About The Position

The Food Service Worker Lead assists with food preparation, portioning, and serving customers while leading and advising employees working on the service line to ensure timely, effective service. The role includes preparing food according to recipes and directions, maintaining food quality and safety standards, setting up and breaking down stations, and keeping work areas clean and sanitized. The lead also supports customer service, safety observations, cross-training, and work in concessions, catering, and special events as needed. Duties may change or additional tasks may be assigned without formal notice.

Requirements

Great customer service and interpersonal skills.
Strong leadership and supervisory skills.
Ability to work in a team environment.
Serve Safe Certification.
Ability to follow detailed written and verbal instructions.
Ability to frequently lift and transport hot food items.
Ability to work in a kitchen environment with heated equipment, steam, loud noise, chemicals, and other at-risk conditions.
Ability to perform physical activities that may include lifting, bending, pushing, pulling, extended walking, and standing.
May be required to wear uniforms and/or personal protective equipment.

Nice To Haves

Food service experience preferred.

Responsibilities

Lead and assist with food preparation for the day and date products.
Coordinate and assist with setting up and breaking down stations designated by the manager.
Cook and prepare foods according to recipes and directions.
Use accurate portions when preparing and serving food on the line.
Maintain daily temperature logs.
Take samples of food items on the line before serving customers.
Alert management to, and remove from service, food items that do not meet quality expectations.
Complete opening and closing station checklists.
Greet customers as they approach and leave the serving line.
Ask customers about service quality and handle complaints while maintaining a positive attitude.
Coordinate and assist in keeping the workstation clean, including floors, work areas, equipment, walls, refrigerators, and meat blocks.
Ensure work areas and serving utensils are cleaned and sanitized.
Dispose of service-line waste accurately.
Transfer supplies and equipment between storage and work areas by hand or cart.
Assist with daily safety observations and immediately report safety hazards to management.
Cross-train in other areas as needed.
Work in concessions, catering, and special events as required by the manager.
Complete tasks requested by the manager, supervisor, or Aramark management team.
Lead and advise employees working on the line to ensure timely and effective customer service.
Request utility-worker support for line sanitation issues as needed.