Food Service Tray Passer - Full time/Days

Yale New Haven Health•Greenwich, CT

5d•Onsite

About The Position

Responsible for all aspects of patient meal service, including assisting dietitians with patient diets, collecting patient meal selections using wireless tablets and CBORD software, assembling and delivering patient trays, assisting patients with meal preparation, ensuring patient satisfaction, collecting soiled meal trays, and maintaining sanitation. Employees are expected to understand and share in the YNHHS Vision, support our Mission, and live our Values: integrity, patient-centered, respect, accountability, and compassion.

Requirements

2 years prior cold food production in a health care setting or related experience
Excellent communication skills required (verbal, reading and writing) in order to follow written and verbal instructions when interacting with others.
Excellent customer service skills expected to be displayed while working.
Proficient in basic mathematical skills for simple calculations.
Must be able to demonstrate the safe handling of a knife and meat slicer.

Nice To Haves

High School Diploma or GED preferred.

Responsibilities

Follows departmental infection control policies and procedures, particularly hand washing, personal hygiene and uniform cleanliness.
Collects patient meal selections at the patient's bedside using CBORD software on the tablet computer. Utilizes knowledge of diet restrictions in guiding patients to make food choices.
Exhibits exemplary customer service during interactions with patients, family, other hospital personnel. Maintains good eye contact with each customer, ensuring their experience with the department staff is a positive one during each encounter. Is responsive to patient needs at all times, and resolves concerns or complaints immediately, or seeks assistance from supervisor as appropriate.
Exhibits a pleasant and cheerful demeanor when answering the telephone and/or interacting with others. Follows established guidelines for use, care, and charging of computer equipment, Spectralink phones, and copy/fax equipment.
Responsible for quality of service, graded by internal and/or external surveys continuously, meeting survey benchmarks for unit of responsibility.
Assembles trays in the main kitchen for assigned patients and delivers trays using two patient identifiers for safety and adhering to established hand washing practices with each patient interaction. Responsible for checking each patient's tray for both accuracy and appearance before serving.
Responsible for collecting soiled patient trays after mealtimes and returning trays and carts to dish room.
Assists in stripping trays and preparing for washing, as needed. Responsible for maintaining adequate sanitation of the meal service carts.
Maintains accurate, confidential patient information, and verifies all charges to the patient's bill are accurate and timely, during the end-of-day closing procedures.
Handles all diet requests sent by nursing units in a timely manner, following established departmental procedures.
Participates and attends area and departmental meetings, education sessions and staff development programs as appropriate.
Utilizes and maintains equipment in performing job functions according to department safety procedures.
Accepts assignments and changes in schedule as necessary.
Performs other duties as assigned.