Food Service Team Members

Joe's Kwik Mart (CrossAmerica Partners)•Scranton, KS

12d•$13 - $14•Onsite

About The Position

The Food Service Team Member will be responsible for managing food service operations while ensuring the store remains clean, well-stocked, and secure. This role requires a strong focus on customer service, food safety, and store maintenance, in addition to managing food-related tasks such as preparation, display, and inventory. The Food Service Team Member will also assist with cash handling and overall store operations as needed.

Requirements

High school diploma or equivalent required.
Previous experience in food service or retail, especially in a fast-paced environment, is preferred.
Basic food preparation experience and familiarity with kitchen equipment is a plus.
Strong interpersonal skills with the ability to communicate effectively with customers and provide excellent service.
Ability to maintain high standards for food quality, cleanliness, and safety while managing multiple tasks during a busy shift.
Ability to perform multiple tasks simultaneously, such as preparing food, handling customer transactions, and maintaining store cleanliness.
Ability to handle customer complaints and resolve food service issues in a calm and professional manner.
Ability to work collaboratively with other associates to ensure smooth store operations, even during overnight hours.
Basic knowledge of point-of-sale (POS) systems, inventory software, and scheduling tools.
Familiarity with basic office software (e.g., Word, Excel) is a plus.
Food Handler Certification or willingness to obtain certification during training is preferred.
ServSafe Certification or equivalent food safety certification is preferred but not required at the time of hire.
Be able to stand extended periods (up to 8 hours) during shifts.
Capable of lifting boxes and products, maximum 50 lbs., frequently 10-25 lbs., and carrying items across the store.
Ability to bend, squat, and reach for products on shelves, both high and low. Ability to climb a ladder as needed.
Must be able to walk throughout the store and between departments regularly.
Ability to handle cash, operate registers, and bag items efficiently.
Must be comfortable with repetitive tasks such as scanning items, restocking, and organizing products.
Able to work in cold environments, including freezers and refrigerators, when restocking products.
The role requires mental focus and stamina to perform physical tasks consistently and efficiently throughout the shift.
Exposure to varying kitchen temperatures (hot cooking surfaces and cold storage areas).
Seasonal snow removal, as needed.
Ability to handle emergency situations.
Ability to work alone.

Responsibilities

Greet and assist customers in a friendly and professional manner, answering questions, providing food recommendations, and processing food-related transactions.
Stay up to date on menu items, store promotions, and product offerings to assist customers effectively and drive sales in the food service area.
Promote store specials and upselling food items to customers to increase sales and customer satisfaction.
Prepare, cook, and assemble food items as per store recipes and standards, ensuring that food is served hot, fresh, and to customer specifications.
Maintain high standards of food presentation, taste, and portion control. Ensure that food items are consistent in quality and appearance.
Safely operate kitchen equipment such as fryers, grills, microwaves, and other cooking appliances in accordance with company guidelines.
Verify food orders and prepare them accurately. Ensure that food is delivered to customers in a timely manner, especially during busy shifts.
Ensure that all food handling, preparation, and storage practices meet food safety standards and local health codes. Monitor food temperatures and track food expiration dates.
Keep the food service area, kitchen, and dining area clean and organized, following proper sanitation practices. Regularly clean workstations, equipment, and surfaces to maintain a safe and hygienic environment.
Manage food waste, ensuring proper handling of leftovers and disposal of expired or damaged products. Follow portion control guidelines to minimize waste.
Monitor and track food inventory, ensuring that items are well-stocked and properly rotated (FIFO). Assist in restocking food items, snacks, and beverages as needed.
Ensure that food items and supplies are organized and easily accessible for efficient food preparation. Report any inventory shortages or discrepancies to the Food Service Manager.
Ensure that perishable goods are rotated and used in a timely manner to maintain freshness and minimize spoilage.
Operate the point-of-sale (POS) system to process transactions for food, beverages, and other products. Handle cash, credit, and debit card payments accurately.
Assist with closing duties at the end of the shift, including cash register reconciliation and ensuring that cash drawers balance.
Track and report on food sales and inventory usage during the overnight shift. Ensure that all sales transactions are accurately recorded.
Maintain the overall cleanliness and organization of the store, including both food service areas and retail sections. This includes wiping down counters, floors, and maintaining a clutter-free environment.
Monitor the store and food service area for security, ensuring that all doors are securely locked, and alarms are set as required. Report on any suspicious activity to management.
Be familiar with emergency procedures, including fire safety, first aid, and emergency contact protocols.
Communicate important information to the morning shift team, including food service issues, inventory concerns, or customer feedback.
Work effectively with other team members to ensure smooth operations during shift. Assist with other tasks, such as cleaning and restocking, as needed.