Food Service Supervisor

Mass General Brigham•Boston, MA

2d•$28 - $41•Onsite

About The Position

The Room Service Supervisor leads daily patient meal service operations, ensuring the timely delivery of high-quality, patient-specific meals and exceptional service to patients, guests, and staff. This role supervises a multidisciplinary team and ensures compliance with all food safety, sanitation, and regulatory standards.

Requirements

High School Diploma or equivalent required
1–2 years of food service or customer service experience required
Basic computer skills required (including systems such as Computrition)
Basic math skills and cash handling experience required

Nice To Haves

supervisory experience preferred
Knowledge of therapeutic diets and healthcare food service operations preferred
Microsoft Office knowledge preferred

Responsibilities

Supervise and coordinate the activities of Room Service staff, including Guest Service Attendants, Call Center Operators, Cooks, and Dish Attendants
Ensure patient meal delivery within established timeframes (within 45 minutes) and timely tray collection
Maintain 100% accuracy of patient trays in accordance with diet orders and menu selections
Monitor and enforce food quality, portion control, and presentation standards
Oversee daily operations, including staffing, scheduling, and workflow adjustments
Ensure proper inventory levels and stocking prior to each meal service
Monitor and enforce sanitation, food safety, and HACCP compliance standards
Communicate patient dietary needs, allergies, and service issues with staff and clinical dietitians
Support service recovery efforts to maintain high levels of patient satisfaction
Manage cash handling processes in accordance with department policies
Train, coach, and evaluate staff performance; address performance issues and support staff development
Assist with onboarding and training of new employees and dietetic interns
Collaborate with leadership and other departments to ensure smooth operations